German Speaking Customer Service Assistant

Employer
Undisclosed Company
Location
Glasgow
Salary
Up to £10 per hour
Closing date
27 Aug 2019

We have an amazing opportunity for a German Speaking Customer Service Assistant to join our client in Motherwell.


The Account Administrator PEHA Channel is primarily responsible for managing the relationship with customers within the PEHA channel, on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner.


Responsibilities

  • To take individual responsibility for a number of PEHA customer accounts
  • To handle and answer all incoming phone calls from customers
  • To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.
  • To handle and resolve customer complaints timely and in a professional manner.
  • To direct any requests and unresolved issues to the designated internal resources.
  • To follow up customer orders with internal departments on time and update customers proactively
  • To communicate and coordinate with internal departments
  • To record details of actions taken
  • To follow up on customer interactions
  • To escalate issues to the Team Leader or Management level on time.
  • To support other Customer Care team roles when required/requested.
  • To support projects and process improvements to increase customer satisfaction and productivity

Skills and Experience

  • Experience with SAP R3
  • Microsoft Office knowledge
  • Interpersonal skills
  • Communication skills both verbal and written
  • Listening skills
  • Customer focused
  • Stress tolerance
  • Attention to detail and accuracy
  • Team minded
  • Self-motivated
  • High school diploma, general education degree or equivalent
  • Knowledge of Customer Service principles and practices
  • Fluent in English and German Language skills essential

The role requires you to work from Monday to Friday 6.30am - 3.00pm. This role is temporary until December 2019 but could extend for the right candidate.

If you are interested and have the relevant experience please apply online today!