Finance Helpdesk Advisor

BT Contact Centre
Greater Manchester, Stockport
Up to £22920 per annum
Closing date
10 Sep 2019

Join our client as a Finance Helpdesk Advisor based on Brudrett Street, Stockport, and you'll be first point of contact for employee and supplier within the accounts payable team.

Key Purpose

As a Helpdesk Advisor, you'll Communicate with customers− answering their questions, solve their problem and take ownership of each call. The Helpdesk team specialise in accounts payable, purchasing and business expenses.

Typically, you may be responding to an email from a supplier about an invoice they have sent to BT, or on the phone helping one of our employees to resolve a query.

Key responsibilities

  • To provide an excellent customer service over the telephone and via email, resolving the customer query quickly and efficiently
  • Respond to emails from suppliers relating to invoices
  • Create, refer and manage tickets using in house tools
  • Liaise with second line support when required

This is an exciting opportunity to join an established team of 14 and candidates should be able to demonstrate comprehensive customer service experience and strong communication skills. The ideal candidate will have previous experience working on a Helpdesk and some accounts payable / finance experience preferable. This is a temporary on-going role for around 6 months working Monday to Friday between 08:15-17:00. Free on-site parking.

Interested in joining our client as a Finance Helpdesk Advisor? Apply here today

Contact Us
  • BT Contact Centre
  • United Kingdom
  • bt

Manpower has been working in partnership with BT for over 25 years, deploying and managing workforce solutions to multiple BT contact centre locations across the whole of the UK serving both residential and business customers.

We support 32 contact centres across the UK, with a variety of temporary positions available. Depending on location and department will determine the length of contract - in the main most are long term and ongoing without an end date.

So whether you're looking for something ongoing, or a temporary job that you can fit in around college or family commitments, there's a good chance we've got a place for you.

In return, regardless of whether you'd prefer to work on a full-time or part-time assignment, all employees receive excellent benefits and rates of pay.