Deskside Support Engineer III

Undisclosed Company
Yeovil, Somerset
Up to £20.41 per hour
Closing date
4 Sep 2019

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer III based on their customer site in Yeovil. This is a full-time, temporary role to start ASAP until December 2019. Monday to Friday, 9am - 5pm, 37.5 hours per week. The role is paying up to £20.41 per hour Ltd/Umbrella company

** Please DO NOT apply if you do not have clearance**

Role Overview

To provide onsite day to day ICT support based at client site office in Yeovil. The role will require a flexible individual with competency across hardware and software support on desktops and laptops.

Job Description

Onsite day to day ICT support in a busy client site office. The level of support to be provided will need proven experience of at least 2 years in a similar enviroment.

Duties would include:

  • 2nd Line support of laptop, desktop and VDI terminals
  • Software and Hardware installations
  • Hardware Break Fix for desktop, laptop and server enviroments
  • Building and deploying workplaces
  • Service Desk cover as required
  • Bespoke projects as required

Essential Skills/Qualifications

Technical Skills:

  • Ability to support and maintain Microsoft Windows Operating Systems (All versions, but mainly Win7 and Win10) in a corporate desktop and laptop PC environment, including management of deployed agents - McAfee, SCCM, etc.
  • Ability to support and maintain the Microsoft Office Application Suite in a corporate desktop and laptop PC environment, along with other business applications.
  • Proven and demonstrable software and hardware troubleshooting skills

Interpersonal skills:

  • Good verbal communication: with the ability to communicate to all levels of both the customer and company staff and management
  • Good written communication: for clear and concise call logging, escalations, documentation and email correspondence.

Personal skills:

  • Strongly self-motivated with the ability to work alone under own initiative.
  • Good organisational and time management skills:

Driving license required to provide support across the large site and surrounding satellite sites

Desirable Skills/Qualifications

  • CompTIA A+ Certification
  • Microsoft Windows 7/10 training and certification