Facilities Call Centre Advisor

Employer
Cadent
Location
Leicestershire, Hinckley
Salary
Up to £16815 per annum
Closing date
12 Sep 2019

An exciting opportunity has arisen to join a leading utilities supplier as an Administrator Assistant, our client is currently seeking a Contact Centre Agent based in Hinckley, Leicester L10 0NA. This is a full-time contract paying £16815, equivalent to £8.30 per hour, working a 37.5 hour week. Working between the hours of 08.00 am to 18.00pm Monday to Friday

Duties and Activities:

Liaising with Customers via email and phone.


Updating reports and trackers using spreadsheets and customer systems

Resolve enquiries/complaints from both internal and external parties, providing a written or telephone response as appropriate.

Liaise with field based staff and stakeholders in resolving customer enquiries and complaints.

Interrogate systems to provide job history to be used by stakeholders, enabling decisions to be made for complaints/enquiries

Assist in the delivery of training of new staff where appropriate to ensure consistency of approach and compliance with standard processes and procedures.

Actively demonstrate and promote the Company Values, and positively contribute to a customer focused approach

Supporting the team with AdHoc requests.

Key Interfaces

Emergency, Repair and Streetworks processes including field-based engineers, Supervisors, Network Engineers and Managers.

Customers

Performance and Assurance Team.

Household Sales team.

Non Std Sales team.

Central customer team.

Skills and Experience:

Excellent customer service skills with a passion to go above and beyond

Proficient in the use of office applications including Microsoft Office

Ability to extract and present information from spreadsheets with some data analysis.


Methodical, tenacious and analytical


Plan your own workload

Balance conflicting priorities

Problem solving skills.

Confident and capable of building and maintaining working relationships outside of team

Strong communicative skills both verbally and in written form, showing a good level of numeracy and verbal reasoning.

Contact Us
  • Cadent
  • United Kingdom

Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks

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We are Cadent

Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks, keep the energy flowing to around 11 million homes and businesses. That’s half of the UK, we keep safe and warm. 24/7. 365 days a year. And have done for the past 200 years.
 
And now, we’re looking forward to an exciting future. A future in which we'll exceed targets and produce award-winning innovations across robotics, safety, and bio-gas. One that we’ll play a big part in shaping as we continue to provide emergency response and repair services, conduct asset replacement work and move to the frontier of our industry. A future where we'll keep the nation cooking on gas.
 
Join us and experience a rewarding career with real purpose and realistic progression that will make you feel genuinely proud about what you do.

How we work

The national gas distribution network isn't just a commercial resource, it’s a national asset that we safeguard for future generations. And, as we own four of the eight regional gas distribution networks in the UK, our duty is to look after and maintain them, keeping the energy constantly flowing through 130,000km of pipeline to around 11 million customers every single day.

These are big numbers. And this is a huge responsibility. Added to which, we also manage the national gas emergency number. So, every single person at Cadent should feel really proud of the fact that they’re helping to smoothly and safely power everyday life in Britain.

They should feel proud to play their part in sourcing secure, affordable and sustainable gas for the future too, as we look ahead to RIIO-2. We’re improving our service to our customers by delivering the right solutions at the right cost, and working to achieve frontier performance by developing a high-performing culture across the business. Yes, targets will be stretching. But, we’re confident that a good plan well-executed will get us to where we need to be.