Import Manager

Undisclosed Company
Hayes, London
£40000 - £50000 per annum + Car + Bonus
Closing date
2 Sep 2019

Location Hayes

Hours - Monday-Fri 37.5 hour week

Job Overview

Role Purpose:

The London Airfreight Import team handles in the range of 5000 shipments a month for a vast range of customers from all business sectors.

We have a vacancy for an Import Manager to lead a dynamic team that undertakes a range of activities for London Airfreight Station, along with managing the UK Import Gateway function.

Position Specification:

Specific Role:

  • Continuously grow customer service excellence and productivity effectiveness through development and process review.
  • Engage and grow all people in area of responsibility through the implementation of Active Leadership.
  • Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer.
  • Lead customer reviews; identify 'hot spots' ensuring KPI's and continuous improvement programmes are run in partnership with customers.
  • Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged.
  • Manage implementation of all new key accounts to ensure successful for customer and company.
  • Lead/participate in presentations to existing and potential customers.
  • Participate where appropriate in relevant Industry Forums promoting the company.
  • Manage Customs Compliance procedures and documentation
  • Maximise Gross Profit through Service Selection
  • Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
  • Maintain DfT compliance
  • Manage Key Performance Indicators
  • Contribute to the First Choice continuous improvement program
  • Manage Weekly Team briefing sessions
  • Complete and Manage all statutory and mandatory training
  • Control and Manage the LHR Import Gateway Function

Person Specification:

  • Five or More years' leadership experience within the Freight Forwarding Industry.
  • Experience of HMRC procedures Essential
  • Commercial awareness.
  • Clear and concise communication skills (written and spoken)
  • Processes Management
  • Ability to Lead a culture of continuous improvement
  • Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams