Telephony Agent - Northampton

Undisclosed Company
Northamptonshire, Northampton
Up to £10.48 per hour
Closing date
25 Sep 2019

Position Call Centre Advisor / Telephony Agent
Location Northampton
Salary £10.48per hour

3 Month contract
Rotational shifts between 8am - 8pm
Training matches shifts
Candidates must be flexible to work between 8am and 8pm. Most common shift rotations are as follows:

The 8am - 8pm shift will need to be flexible/able to work the below shift pattern;

8am - 4pm plus 1 Saturday 8am - 1pm with a day off in lieu during the week - 1 Saturday in every 7

8.30am - 4.30pm

9am - 5pm

9.30am - 5.30pm

10am - 6pm

10.30am - 6.30pm

11am - 7pm

11.30am - 7.30pm

12pm - 8pm

My client is looking for Call Centre Advisors to join their team based in Northampton. This role will be predominately within the PPI Department dealing with general inquiries and complaints, this position is working a 6 month contract, though the business does have scope to take candidates on permanently

You will have experience working within a call centre or telephony based role and have excellent customer service skills and may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints along with Head Office complaints.

-Demonstrable knowledge and experience of delivering exceptional customer service
-Knowledge of complaint handling procedures ideally from a financial /claims background
-Highly developed communication and influencing skills through multi-channels
-Confident and resilient telephone manner able to handle challenging conversations
-Strong letter writing skills
-Proven problem solving and decision making ability
-Ability to break down complex issues, assimilate & analyse information and reach a conclusion
-Collaborative approach to handling issues
-High level of quality awareness and accuracy
-Knowledge of Banking Service products and procedures
-Computer literate and able to pick up new systems quickly
-Excellent team player

Alternatively please email me your Cv to Sophie.Howley @ Manpower or call me on 01895 204 948

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