Customer Agent - PM Shift
Back Office / ID & V Team
Salary £11.00per hour
PM Hours are; 12:45pm - 10:15pm
Training matches shifts
My client is looking for Customer Advisors to join their ID&V team based in Northampton. This role will be predominately dealing with general inquiries and complaints, Updating customers and Data entry. This position is working a 3 month contract.
This work involves a number of streams, from ID&V of customers (not via telephone), post returned as addressee "goneaway", dealing with "Barclays not responsible" requests, and letter reworks.
- Finding out who still banks with Barclays (has an open account) and who doesn't (closed account) - sending relevant update letters to customers depending on this data
- The team have a lot of customer trying to claim PPI compensation but don't bank with Barclays. Candidates will need to find the providers of these customers and get back to customers with this information to let them know who they need to contact.
- 'Calc schedules' - sending letters to customers regarding how much money the bank will pay them - customers ask specifics/how much - then break this all down and update customer again
- Customers moving address - need to use systems/emails/liaising with departments to find out new address and update records.
Candidate experience - Able to work quickly and previous experience in data entry.
-Demonstrable knowledge and experience of delivering exceptional customer service
-Knowledge of complaint handling procedures ideally from a financial /claims background
-Highly developed communication and influencing skills through multi-channels
-Confident and resilient telephone manner able to handle challenging conversations
-Strong letter writing skills
-Proven problem solving and decision making ability
-Ability to break down complex issues, assimilate & analyse information and reach a conclusion
-Collaborative approach to handling issues
-High level of quality awareness and accuracy
-Knowledge of Banking Service products and procedures
-Computer literate and able to pick up new systems quickly
-Excellent team player
Alternatively please email me your Cv to Sophie.Howley @ Manpower .co.uk or call me on 01895 204 948