BT Customer Service Advisors

Greater Manchester, Bolton
Up to £18000 per annum
Closing date
18 Sep 2019

This is a fantastic opportunity for BT Customer Service Advisors based in Horwich, Bolton.

You will be working as part of a wider team within BT responsible for helping, supporting and advising customers through their journey. As first point of contact your focus is on ownership and resolution ensuring you are doing everything to resolve the customers query whilst keeping them informed.

You will develop relationships with the customers whilst working through their issue following set processes to ensure you are taking the correct action.

Based in Alpha Beta House, Middlebrook Horwich, your duties will include,

  • Providing outstanding customer service through effective communication.
  • Answering telephone and email queries.
  • Place telephone orders.
  • Create win-win outcomes with customers through objection handling.
  • Match & promote products & Services to customers.
  • Ensuring all company policies and procedures are adhered to.

Not only will you be working for one of the world's leading brands, you will also receive a competitive salary of £18,000. As a valued employee you will also qualify for a wide range of high street discounts.

This is an exciting opportunity to join a busy office environment and candidates must have the ability to communicate effectively, build and maintain strong relationships with the customer

This role is flexible working between the hours of 0900 to 1700 Monday to Friday, hours will vary to suit business needs.

If this sounds like you, then apply for this job today!

Contact Us
  • BT
  • Head Office
  • BT Centre
  • London
  • EC1A 7AJ
  • United Kingdom

BT is the world’s most established communications company, with over 100,000 employees in the UK alone.  As a major technology player, BT brings the world closer together.

BT is the world’s most established communications company, with over 100,000 employees in the UK alone.  As a major technology player, BT brings the world closer together. It pioneers the digital advances that enable its customers to connect and communicate anywhere, at any time. It delivers secure systems to businesses and links global organisations to the products they need.  And it creates brilliant experiences through its commitment to excellent customer service and care.

It’s a company that’s always hungry for new ideas, skills and talent in every part of the business.  And that’s where you come in. BT is looking for bright individuals to join its passionate people across a number of exciting roles. And with a range of great opportunities currently available within its Consumer and Business & Public Sector teams, this is your chance to join a motivated, ambitious and supportive organisation that’s committed to delivering even better ways for people to connect.

Whether it’s superfast fibre broadband, BT mobile or TV and HD Sports, BT’s Consumer team deliver the amazing products and services that provide faster, safer and more reliable connectivity to customers. And by doing so, they create new possibilities that transform everyday lives. So, if you want to play a part in shaping the future of BT’s customer experience, there are Customer Service and Sales roles available that will put you at the heart of everything BT do.  You can find out more by visiting or search a list of live vacancies below.

Business & Public Sector is responsible for powering the communications and IT for 900,000 companies in the UK and Ireland. From the biggest household names and public sector organisations to the newest start-ups, this team helps BT customers use the power of technology to keep business booming. It's only by broadening and deepening these relationships that BT can retain and win customers – so whether you choose a role as an Advisor or within Group Billing, you’ll play a vital role in helping BT achieve its ambitious goals for growth. Find out more and apply for roles within Business & Public sector by searching our list of live vacancies below.