Telephony Advisor

Employer
Royal Bank of Scotland
Location
Kent, Chatham
Salary
Up to £9.22 per hour + na
Closing date
6 Sep 2019

Do you have a background in customer service or just recently finished education?

We are looking for people who are passionate about Customer Service and keen to work for one of the largest banks in the UK

Working as part of our clients telephony teams, you will be required to support delivery of 'Best in class' customer service to internal and external customers.

The role requires you to handle an array of inbound telephone calls in relations to customer accounts.

You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible.

You will ideally have some previous Customer Service experience; however it is more important that you can demonstrate previous experience of engaging with people. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

Our client offers a fantastic training programme that runs between 4 & 6 weeks with ongoing support and coaching.

You'll be required to work 5 days of 7 hour shifts between the hours of 8am - 7pm Monday- Friday and 9-1pm Saturdays. You will need to be happy to commit to working one day of the weekend, the client does ask for flexibility; total hours are 35 hours a week.

We offer a fantastic starting salary, 33 days holiday pro-rata, pension, on-site Restaurant and the opportunity to access lots of free online courses.

If you would like to be considered for the role then please send your CV in the first instance.

It is imperative that you pass our clients pre-employment screening which includes a credit check and 2 years referencing.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer. Unfortunately due to high levels of applicants we are not able to respond to all submissions, therefore if you do not hear from us within 14 days of your application then you have not been successful on this occasion.

Contact Us
  • Royal Bank of Scotland
  • RBS Headquarters
  • Gogaburn
  • Edinburgh
  • EH12 1HQ
  • United Kingdom

With millions of customers across the world, RBS aims to become the UK’s most helpful and sustainable bank. They’re committed making their customer’s lives easier and taking the stress out of banking.

With millions of customers across the world, RBS aims to become the UK’s most helpful and sustainable bank. They’re committed making their customer’s lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

RBS has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we’re sure that you’ll enjoy all the support, development and flexibility you need – through training and development, opportunities for progression, great onsite facilities and more.

It’s all about achieving your full potential, so you can go above and beyond what’s expected.