Manpower is recruiting for a Service Manager on behalf of our client who are an established commercial vehicle hire provider based in Belfast.
We are recruiting for a Service Manager who will oversee and run the workshop service department.
We are preferably looking someone with Aftersales or Service Advisor experience from the motor trade across light vehicles or commercial vehicles.
This is a great opportunity that may suit a Senior Service Advisor or a Service Manager looking for a change in their career. You will be joining a small but effective team within a friendly team environment.
As Service Manager you will play a key role to ensure smooth running of the workshop, managing a small team of technicians and consulting with customers on vehicle servicing needs.
Responsible for daily running and oversight of the workshop, managing Technicians and efficient workflow in the workshop
Plan and organise work schedules, utilise labour resources and productivity
Maintain and develop relations with customers, providing an excellent service to customers
Work alongside the parts department for relevant parts and supplies needed in time
Ensure invoices and paperwork is recorded accurately
Prioritise workload in the workshop and monitor vehicle progress, communicating effectively with the workshop team
Demonstrate company behaviours and values when dealing with customers, colleagues and external suppliers
What we are looking for:
Aftersales or Service Advisor experience within the motor trade
Passion for delivering great customer service and excellent communication skills
Supervisory or Management experience within a service environment
IT proficient with an organised approach to workload
Knowledge of vehicle systems, preferably Vans & Light Commercial Vehicles