Our leading IT Client is looking to recruit a IT Service Desk Analyst to join the team in Newcastle.
Ideally with previous experience in a customer service environment you will deliver a 1st line support service receiving incidents and service requests via telephone, email and directly through tooling.
Responsibilities will include:
- Perform a manual case exchange of incidents and service requests between operating systems
- Offering a route to supplier services for indirect customers
- Record, resolve and/or escalate incidents and service requests
The ideal candidate will have knowledge of IT and be proficient in the use of Microsoft software packages.
You will have excellent communication skills and a professional attitude. You will also have the ability to work under pressure and meet targets, during times of low volumes opportunities to support other areas of the business are made possible.
Normal working hours are on an 8 hour shift basis working between 7am and 7pm Monday to Friday.
Due to the nature of this role you must hold or be able to obtain SC security clearance.