Contact Centre Agent - Annesley

Employer
E.ON
Location
Nottinghamshire, Annesley
Salary
Up to £9.75 per hour
Closing date
12 Sep 2019

Solutions Contact Centre Agent - Annesley

Our Client, a leading Energy company has a fantastic opportunity for you to join their award winning Customer Service team based at Annesley.

As a Customer Service Advisor within the Solutions team, you will be responsible for speaking with potential customers who are interested in having solar solutions in their home, and offering them a solar assessment with one of our field reps, they will have already displayed an interest in the product and the leads will come through in a few different formats, you would look to answer any queries they have as well as ensure they hit any predetermined criteria set out by the client, this can be via phone, email or live chat. Comprehensive training will be given when you start, as well as ongoing support throughout your career.

Location: Newstead Court, Little Oak Drive, Annesley, NG15 0DR.

Pay rate: £9.75 with the opportunity to increase

Hours: Full time 37 hours between 9am and 6pm Monday - Friday

Contract: 3 Months initially with the potential for it to be ongoing dependant on performance etc. You may also be considered for a permanent position longer term.

Start Date: Asap

Key Skills required:

Primarily we are looking for a passionate, flexible individual who is a team player and takes pride in delivering with previous sales experience.

Ideally, you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills and will be comfortable handing large volumes of calls professionally.

  • Attention to detail
  • Previous experience in a customer service role; including strong customer focus with a demonstrable track record of delivering service excellence.
  • The ability to make decisions and meet tight deadlines.
  • Strong communication and interpersonal skills to be able to deal with customers.
  • Quick to learn, absorb & retain information
  • Experience with all Microsoft Office applications

Contact Us
  • E.ON
  • Head Office
  • Westwood Business Park
  • Coventry
  • CV4 8JG
  • United Kingdom
  • e-on

Millions of people get their gas and electricity from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple...

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.