Multilingual Customer Service Representative!

Employer
Undisclosed Company
Location
Bristol
Salary
£17000 - £19000 per annum + Bonus + Benefits!
Closing date
9 Oct 2019

Multilingual Customer Service Representative!

Bristol

£17,000 - 19,400

(Monday to Friday)

Are you fluent in another language and a background in customer services?

We have teamed up with are a global financial services company, with over 16,000 employees, providing services in over 20 countries, to 125 million customers. We are looking for Multilingual Customer Service Representatives who are dynamic, self-motivated individuals who can provide outstanding customer service.

The role is full-time (37.5 working hours per week), Monday to Friday. Normal business hours are 08:00 and 18:00, and you will be scheduled to work daily 7.5 hour shifts between these times.

About the Role:

You will be managing inbound customer enquiries from shareholders and their representatives, with a focus on quality. Reporting to a Team Leader, you will utilise a range of in-house IT systems to provide a class-leading service to our customers and ensure we maintain a consistently high level of customer satisfaction.

Skill and Requirements:

  • Previous experience of delivering excellent customer service
  • Strong communication skills
  • Ability to work as part of a team - positive outlook and high energy!
  • PC Literate including MS Office applications such as Outlook, Word and Excel
  • Enthusiasm to develop new knowledge and skills
  • Commitment to quality
  • Additional language skills in German, Spanish, French, Italian and Swedish are advantageous

Benefits:

  • £17,000 starting salary
  • Monthly performance-relate bonus (after 3 months)
  • Potential to earn up to £19,400 with our Pay for Skills package. The more you learn, the more you earn!
  • 25 days holiday (plus bank holidays)
  • Excellent pension scheme
  • Shareholder incentive plan
  • Online MyBenefits package
  • Free bus service to/from City Centre to/from our site at The Pavilions
  • Onsite gym (subsidised membership)
  • Onsite coffee shop and lounge
  • Onsite canteen

Do not hesitate apply today or for more information call 01895 204549!

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