Service Performance Officer

West Sussex, Chichester
£17.72 per hour
30 Nov 2016
07 Dec 2016
Manpower UK
Job Type
Manpower is currently recruiting for a Service Performance Officer to work on a full time temporary assignment for West Sussex County Council starting as soon as possible, until approximately May 2017.

You will be required to provide support to the Service Assurance Manager in analysing the performance of the HR, Pensions and Health and Safety functions which have been outsourced. Duties will include analysing monthly performance data and reporting on trends and any required service improvement plans, administering the monthly Service Review Meetings and ensuring agreed actions are followed through, and investigating complaints and concerns raised by internal and external customers using the service. You will also be required to undertake project work, ensure that all Key Performance Indicators and Performance Indicators are properly measured and reported and assist with the revision of any of these, and ensure that the Service Level Agreements in this area are administered effectively.

The ideal candidate will have excellent analytical skills, IT skills, in particular extensive use of Excel spreadsheets, good interpersonal skills, communication and persuasion skills with the ability to assimilate information quickly and develop options for solution of problems. Some knowledge of how contracts work and appreciation of commercial requirements within a local government setting preferred. Some occasional travel to other locations within Sussex for meetings will be required.

If you believe you have the skills and experience for this positon, please apply here today! Or contact Manpower for more information.