Complaint Call Handler - Chatham

Undisclosed Company
Chatham, Kent
£9.64 per hour + .
03 Jan 2017
31 Jan 2017
Manpower UK
Job Type
We are looking for Complaint handlers in Chatham at £9.64 per hour working Monday - Friday on a rotating shift pattern between 8am - 6pm, for more information please read below.

Successful candidates will need to be available to start by 05/12/2016

Core duties and responsibilities
-Gathering information that will allow you to efficiently resolve and respond to complaints
-Prioritising caseloads.
-Speaking to complainants, ensuring the correct security questions are completed or signed written authority is in place prior to discussing any details of a case in accordance with our Data Protections Procedures.
-Discussing on going escalated cases with the complainant via the telephone where they remain dissatisfied ensuring all points raised are covered and effectively resolve the case.
-Providing detailed written responses to complaints in accordance with our complaints procedure, based on the information obtained, ensuring all the points raised have been covered.
-Ensuring that the appropriate management databases are noted and kept up to date with progress made on a daily basis
-Ensuring any significant complaints trends are brought to the attention of the Manager
-Ensuring the relevant clients or other departments are copied in on responses where required
-Ensuring compliance with all current and future legislation as detailed in company training manuals and all internal company policies and procedures
-Filing and other general administrative tasks

What we need from you?
*Computer literate
*You must be organised and able to manage your own workload
*Work well on your own initiative as well as in a team
*Excellent attention to detail
*Telephony experience either in a call centre or previous telephony based role desired
*Ability to work to overall department objectives
*Excellent communication skills both written and verbal
*Adaptable and receptive to business change

*Complaint handling experience
*Financial service experience
*Customer service experience

Ask the team;
"A challenging role with a motivated and enjoyable working environment"
"Convenient working hours and brilliant support network across colleagues"
"Engaging and thriving atmosphere working alongside like-minded people"
"I feel motivated to work hard as all my efforts are acknowledged and recognised"

This will be a year long/on going contract as permanent vacancies are only available based on the businesses need so these positions are unfortunately not guaranteed

For more information on this role please contact me on 01895 204 948 or you can also reach me at Sophie.howley @ Manpower .co .uk