Customer Complaints Officer / Adminstrator (Technical)

Undisclosed Company
£25000 per annum + benefits
11 Jan 2017
25 Jan 2017
Manpower UK
Job Type
Manpower have an exciting opportunity for an exceptional Customer Complaints Officer / Administrator to join our client, an award winning vehicle leasing and fleet management organisation who provide services to both the corporate and consumer markets.

The Opportunity:
The Customer Complaints Officer will provide a crucial point of contact to clients by supporting the business in the effective management of formal complaints in order to achieve a speedy and successful first-time resolution. The Customer Complaints Officer will specialise in the resolution of technical cases whilst ensuring compliance with regulatory obligations, therefore a qualification in MOTOR VEHICLE TECHNOLOGY is essential for this role.

The position is permanent and is offered on a full-time basis.

Candidate Profile:
The successful candidate will be a Customer Services professional with at least 2 years experience of working in a similar client services operation. Excellent general administrative skills and a high level of accuracy and attention to detail are a prerequisite for this role. Confidence and the ability to communicate with others effectively, coupled with an excellent command of the English language are crucial, as you will be communicating with customers and internal stakeholders at all levels of the business. Knowledge and understanding of working within the automotive and/or financial services industry are also highly desirable.

Essential Skills and Experience:
> Strong Customer Service ethos

> City & Guilds Level 3 or equivalent in Motor Vehicle Technology is essential

> At least 2 years direct Customer Services experience, ideally gained within a similar operation

> Good communication skills: excellent standard of spoken English, confident telephone manner and excellent writing skills (essential)

> Ability to handle customer complaints to first-time resolution

> Knowledge and understanding of automotive and/or consumer credit/financial services business processes (highly desirable)

> Excellent organisational skills coupled with a high level of accuracy and attention to detail (essential)

> Computer Literate: MS Office Software; bespoke systems(essential)

My client is an investor in people and there will opportunities for successful candidates to further develop and eventually transition into a Team Leader role.