E.ON Field Debt Recovery Agent

13 Jan 2017
27 Jan 2017
Manpower UK
Job Type
E.ON Field Debt Recovery Agent - Essex

Due to continued growth we are currently recruiting for a Field Debt Recovery Agent to join our client E.ON Energy on a temporary ongoing basis, with no anticipated end date, there is potential opportunity to progress and secure a permanent position within the business further into your assignment.

As a Field Debt Recovery Agent you will be responsible for visit customers at their premises and recover outstanding payments, discuss future payments and ways of reducing consumption. You will also be required to investigate and identify new tenants through face to face discussions, letting Agents, neighbours observing Data Protection. The role will then progress into single phase electrical meter installation training.

The ideal candidate should have experience of working with customers as you will be seen as an ambassador for E.ON in the local community and the service you provide will be a positive lasting impression on the customer.

Location: Essex
Pay Rate: £20,942 per annum
Start date: You must be available to start training on 30th January 2017. You will receive two weeks training which will be held in Nottingham and overnight accommodation/ expenses will be provided.
Annual leave: 28 days per annum pro rata for the first 12 weeks increasing to 34 days per annum thereafter.

Hours: Full Time 37 hours fully flexible to work a 7.4 hour shift between 8am and 8pm and some Saturdays to be worked.
Minimum Driving Requirements - As you will be provided with an E.ON Branded Van which will be for work use only and a company fuel card, you must have a full UK Driving Licence with no more than 6 points - must be two separate 3 point offences
*Please note that you will be required to carry out a colour awareness test prior to interview.

Main responsibilities;

* Understand customer circumstances and suggest an appropriate payment method
* Understand and explain to customer consumption and ways of reducing this and payment of future bills
* Carry out investigations when at site, obtaining customer or metering information as required.
* Complete multiple visits or visit alternative sites in order to make contact or achieve a positive outcome.
* Plan an efficient route to reduce carbon foot print
* Deliver excellent customer service in the field environment by investigating and resolving disputes.
* Pass on accurate meter readings and metering information.
* Record job information using the appropriate paper work or electronic equipment.
* Communicate with office agents via telephone were required to discuss next action.
* Report where there are signs of meter tampering, where there is a health and safety risk or customer vulnerability.
* Comply with all policies
* To ensure that any customer contact is carried out with integrity and in a manner that achieves the right balance between E.ON business objectives and leaving the customer with a positive, professional experience.
* To champion the E.ON brand internally and externally

Key Skill Requirements:

* Full driving licence.
* Able to pass a colour awareness testing
* Professional manner and appearance
* Highly motivated to recover, resolve and prevent debt with minimal supervision
* Excellent verbal communication and negotiation skills
* An understanding of the utilities market
* Flexible approach to working hours including evening and weekend work
* Ability to travel in required geographical area
* Geographical knowledge of area desirable
* Proven customer service background
* Remains calm when under pressure and in difficult circumstances
* Works well to objectives and responds positively to feedback on performance
* Basic PC skills desirable
* Adapts easily to change
* Ability to demonstrate investigation skills
* MOCOPA/CMA1/MET2 desirable

About E.ON
Millions of people get their gas and electricity from E.ON at home and at work. That makes us one of the UK's top energy companies. With the energy industry evolving faster than ever, E.ON is leading the change.
They're always looking to help and treat their customers fairly - whether it's making bills simpler to understand or developing new apps to help them better control their usage. And its E.ON's people who are making it happen. They're a team that works together to come up with bright ideas.
For more information on the vacancies Manpower have with E.ON or just for more information on E.ON please visit http://www.manpower.co.uk/minisites/e-on/ or call 01159583537

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