German Product Support Engineer. Tech Company. Apply now!

13 Jan 2017
10 Feb 2017
Gisele Graciutti
Job Type
Our client is a German multinational software corporation that makes enterprise software to manage business operations and customer relations. The company has regional offices in 130 countries and over 335,000 customers in 190 countries.

Role: The Support Associate/Engineer is responsible for assisting customers by troubleshooting issues, and providing solutions for reported incidents. It combines post go‐live customer support and/or system administration.

Main responsibilities:

- Analyse the incident, research solutions and provide solid answers easily understood by customers
- Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
- Document solutions to known issues and consulting questions
- Develop technical solutions to be posted to both internal and external knowledge base
- Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
- Liaising with product management to identify and report bugs.
- Act as a liaison between our Product Management and Engineering teams
- Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product


- Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field (Desirable)
- Fluency in English essential and 2nd European language preferred (German)
- Familiarity with general IT concepts
- Solid understanding of Internet technologies
- Familiarity with general business terms and processes
- Passionate about learning new concepts and technologies
- Excellent problem solving & analytical ability
- Strong team player and comfortable working on own initiative
- Excellent communication and presentation skills to effectively explain a solution to a customer's problems
- Strong time management and multi tasking capabilities

Competitive Salary + Bonuses + Excellent benefits package offered

To apply, send me your updated CV at