New Laptop Deployment Engineer

Undisclosed Company
Buckinghamshire, Aylesbury
£15.77 per hour
16 Feb 2017
02 Mar 2017
Job Type
Manpower are currently recruiting for a desk side engineer to join their Client - an on-site delivery specialist for multi-vendor products and services.

This exciting opportunity to join a successful service delivery organisation will be based in Aylesbury.

We are looking for customer-focused desk side engineer with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and face to face communication skills and be willing to collaborate with the wider IT support teams.

This will be standard desktop support working with 2 other engineers, the successful applicant will also get involved with a refresh project so will require build knowledge etc.
This role will involve new laptop deployment, floor-walking, data migration and to be visible to the customer during this transition.
Day to day activity includes resolving a wide variety of desktop software and hardware issues and requests, while minimizing disruption to our users. You are also the on-site hands & eyes support for the server, storage, telecommunications and network teams.

Responsibilities will include:
Troubleshooting hardware and software issues on desktops, laptops, tablets and mobile devices
Deploying and troubleshooting Microsoft Operating Systems, Office suite and other mainstream software
Being the first point of contact for users issues and queries
Resolving malware and virus infections on users workstations
Deployment and troubleshooting of DECT phones, mobile phones and tablets
Adhering to strict policies and processes around security and data protection
Inventory management and maintaining accuracy of the CMDB
Hardware Intrastructure configuration and troubleshooting and hands & eyes support (printers, servers, telecommunications and networking)
Moving or installing IT equipment
Tape backup management, and environmental checks
Ensuring SLA's and CSAT scores are on or above target
Maintaining comprehensive and meaningful updates in the customers ticket handling system
Ensure escalation process is followed and any issues are communicated to the management teams and to the Customer
Educating and training users on a one to one basis on how to get the most out of their IT equipment
Back fill other sites if/when required

It will be essential to own:
Experience of working in a customer-facing IT support environment
Be able to demonstrate experience of software break/fix for PC's and Laptops, troubleshooting Microsoft Operating Systems, Office suite and other mainstream software
Troubleshooting network connectivity problems on PC's and printers
Proven track record of customer-facing desk side software support
Experience of training and coaching users how to use their IT hardware and software
CompTIA Network+
Full driving licence and own vehicle
It will be desirable to own:
ITIL Foundation
Any industry recognized qualifications such as MCSE, MCITP

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