Night Guest Relations Manager

Undisclosed Company
Berkshire, Slough
21 Apr 2017
05 May 2017
Manpower UK
Job Type
Manpower are currently recruiting for a Night Guest Relations Manager to join our clients well-established 5 star hotel. This amazing opportunity has arisen for a passionate and experienced individual to join our client.

Under the guidance of the Front of House Manager, the Guest Relations Manager will ensure the smooth and effective operation of the Front of House team in the Mansion and Pavilion during any respective shift as well as carrying out duty management tasks.

The ideal candidate for this versatile and demanding role will be a driven individual who has an exceptional eye for detail and is fully committed to successful guest interaction and personalised service. This is a permanent night role, the hours being 7pm to 7am. The rota is the either 3 nights on with 3 nights off or 4 nights on with 4 nights off.

Shifts comprise of weekends and bank holidays as per departmental rota.

The successful candidate will require previous experience in the following:

Previous experience in a supervisory or managerial Front Office/Duty Manager is preferable within a 4/5 star environment, Superior guest engagement, organisation and administration skills, Ability to multi task and set priorities, outstanding attention to detail and problem solving skills.

Passion for providing exceptional customer service, strong interpersonal skills, articulate and confident communicator, be able to work under pressure, excellent level of written and spoken English, be very well presented, superior IT skills with experience of MS Office applications and a working knowledge of Opera or other PMS system is preferable, Full UK or International driving license

The company will offer the successful candidate, competitive salary, career progression through training and development, 19 days paid holiday including bank holidays, based on the 3 days on, 3 days off rota, free meals whilst on duty. Discounted rates on facilities.

Free use of the hotel gym, uniform and free laundry service.

Interested then please apply here today!! If you would like to discuss the role further please feel free to call me on 07515325487!!