Dutch Speaking Customer Service Representative

Recruiter
Undisclosed Company
Location
Brighton, East Sussex
Salary
£9.89 per hour + Performance bonus available after 3 mths LOS
Posted
17 Jul 2017
Closes
31 Jul 2017
Ref
Dutch Brighton
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
Great job opportunity for a Dutch Speaking Customer Service Representative to join our client, a global service company providing Card Members with exceptional access to products and experiences that enrich lives and build business.
The core function of the Dutch speaking Customer Service Representative is to deliver superior customer experience by focusing in customer care principle, making it easy to do business with, recognising our customers and solving the customer's problems. It is equally important to drive profitable spend by making sound and fact based decision taking into consideration both credit and fraud risk assessments.

Core Responsibilities of a Dutch Speaking Customer Service Representative

* Handle incoming authorisation requests
* Liaise with overseas servicing centres on authorisations requests and customer enquiries
* Ability to detect and minimise credit and fraud risk whilst enabling spend at the same time
* Handle calls with highest quality standards and ensure we deliver our brand promise.
* Handle internal customer enquiries on authorisations related queries
* Support other risk management functions as and when required

Prior experience in call centres or credit environments is not necessary to be successful for the Dutch speaking Customer Service Representative position. More importantly, you must be:

* Fluent in spoken and written Dutch
* An excellent communicator with exceptional interpersonal skills
* Highly assertive with an accomplished telephone manner
* Confident taking initiative and making judgement calls
* Able to use negotiation and relationship management skills to provide win-win outcomes
* Highly self-motivated, results-oriented and positive
* A team player
* Well-presented and professional
* Passionate about customer service

Flexibility is required to work in a shift-based role, on a 35 hour per week rota.

Benefits - What's in it for you?

A competitive salary, continued training and development, free tea/coffee and employee discounts at a number of local retailers
Offer of employment with our client is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Candidates must be fluent in spoken and written Dutch