Nordic Speaking Customer Service Representative

Undisclosed Company
Brighton, East Sussex
£9.50 per hour + Performance bonus paid after 3 months
17 Jul 2017
31 Jul 2017
Nordic Brighton
Manpower UK
Job Type
Great job opportunities for a Swedish or Danish or Norwegian speaking Customer Service Representative to join our client, a global service company providing Card Members with exceptional access to products and experiences that enrich lives and build business.
The core function of the Nordic Customer Service Representative is to deliver superior customer experience by focusing in customer care principle, making it easy to do business with, recognising our customers and solving the customer's problems. It is equally important to drive profitable spend by making sound and fact based decision taking into consideration both credit and fraud risk assessments.

Core Responsibilities of a Nordic Customer Service Representative

* Handle incoming authorisation requests
* Liaise with overseas servicing centres on authorisations requests and customer enquiries
* Ability to detect and minimise credit and fraud risk whilst enabling spend at the same time
* Handle calls with highest quality standards and ensure we deliver our brand promise.
* Handle internal customer enquiries on authorisations related queries
* Support other risk management functions as and when required

Prior experience in call centres or credit environments is not necessary to be successful for the Nordic Customer Service Representative position. More importantly, you must be:

* Fluent in spoken and written Danish, or Norwegian or Swedish
* An excellent communicator with exceptional interpersonal skills
* Highly assertive with an accomplished telephone manner
* Confident taking initiative and making judgement calls
* Able to use negotiation and relationship management skills to provide win-win outcomes
* Highly self-motivated, results-oriented and positive
* A team player
* Well-presented and professional
* Passionate about customer service

Flexibility is required to work in a shift-based role, on a 35 hour per week rota.

Benefits - What's in it for you?

A competitive salary, continued training and development, free tea/coffee and employee discounts at a number of local retailers
Offer of employment with our client is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Candidates must be fluent in spoken and written Danish, Norwegian or Swedish

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