German Speaking Customer Service Advisor

Undisclosed Company
Merseyside, Liverpool
£15054 - £17458 per annum + Benefits
17 Jul 2017
31 Jul 2017
Manpower UK
Job Type
Part Time German Speaking Customer Service Advisor

Our client has excellent opportunities to join them and build an exciting career in the SMART metering industry providing technical support in energy management and automation.

Helping customers to manage their energy and process in ways that are safe, reliable, efficient and sustainable.

As a German-Speaking Customer Service Advisor, your main responsibilities will be to:

* Provide an advanced level of customer service via telephone, email and social media in a proactive and forward thinking approach
* Build relationships with the customers whilst empathising with the customer enquiry
* Provide professional, accomplished communication to a wide range of customers
* Represent a global brand while communicating on social media platforms
* Go the extra mile for the customer and to build on the foundations that our client stands for
* Ensure personal key performance indicators and service level agreements are achieved.

Your profile as a Customer Service Advisor:

* Excellent verbal/written communication skills in German and English
* Active listening skills/quick comprehension.
* Flexible and self-motivated
* Initiative and determination to see things through to completion
* Regular user of the internet and social media
* Computer literate with good knowledge and use of MS Office applications.
* Have a hands-on mentality while being able to flexibly adapt to changing priorities.
* Ability to describe complex circumstances.
* Build relationships with the customer whilst empathising with the customer's query.
* Good conflict resolution skills and independent decision making.
* Analytical with ability to identify problems and propose effective solutions

Working Hours:

Hours are flexible and successful candidates will have the benefit to choose from a range of available hours over the weekend Saturday and Sunday 09.00 - 16.00 and evenings Monday - Friday between 18.00 - 21.00.

The successful candidate will receive a language bonus, a performance-related bonus, eye care voucher, subsidised car park, free fruit, tea and coffee

Interested? Apply now!