Service Coordinator

Undisclosed Company
Milton Keynes, Buckinghamshire
£19000 - £22000 per annum
17 Jul 2017
20 Jul 2017
Manpower UK
Job Type
Service Coordinator
£19,000-£22,000 depending on experience
Milton Keynes
Monday - Friday 09:00-17:30

Fantastic opportunity for a motivated and driven Service Coordinator to join a global organisation, based in Milton Keynes due to continued growth.

The Service Coordinator will work within a friendly team, providing support to both internal and external customers, providing a quick and efficient service, booking installations and arranging service calls.

Main responsibilities will include:
*Working towards KPI's
*Managing Customer expectations
*Responsible for keeping all documentation up to date, appropriately logged and filed including daily management boards
*Processing customer payments where necessary
*High volume of customer calls and emails each day
*Ensuring that engineers receive daily work sheets on time
*Responsible for the accurate and concise flow of information to the engineering team
*Invoicing customers for de/re installations, cancellations
*Raising purchase orders in SAP
*Where necessary take ownership of specific customer(s) to improve our customer satisfaction

Skills and experience:
*Excellent telephone manner
*Previous customer service/administration experience
*Strong communication and rapport building skills
*Computer literate with experience of Microsoft packages
*SAP experience would be advantageous
*Excellent attention to detail
*Well organised with the ability to prioritise workload
*Customer focussed
*Able to work well under pressure

If you are ambitious and have a strong desire to develop your career, this could be a great opportunity for you!