German Speaking Credit Specialist 3477

Undisclosed Company
East Sussex, Brighton
£10.95 per hour + Performance bonus of up to £585 per month
17 Jul 2017
31 Jul 2017
DE Brighton FG 3211
Manpower UK
Job Type
Job Title: Credit Specialist
Team: Germany/Austria Past Due
Salary £10.95 per hour + Performance Bonus of up to £585 per month
Business Unit: International Consumer Credit Operations
Location: Brighton
Languages Required: German & English

Every one of our Credit Specialists represent our client's brand. They take work seriously because they are more than just a voice on the phone, they're problem solvers and relationship builders. The people you will work with, and the Card Members you will care for, value your passion and unique personality as much as we do.

Our client is a global service company, providing Card Members with exceptional access to products and experiences that enrich lives and build business success. Our Credit department aims to strike the right balance between enabling spend and taking actions to recover balances, prevent fraud and limit exposure for our client.

In the German/Austrian Past Due team, you will be responsible for managing first contact resolution with Card Members who are either overdue or have had a rejected direct debit payment. These Card Members require re-education on the impact of late or rejected payments. You will display exceptional negotiation skills for the collection of overdue payments to avoid potential losses to the company, resolving and preventing future occurrence.

Core Responsibilities

You will be part of a team that delivers world class results, both for Card Members and the business. In your role you will:

-Negotiate for the collection of overdue payments;
-Secure the repayment of due and overdue funds;
-Put in place repayment plans that balance the customer's ability to repay and ongoing account management;
-Uphold our client's brand image and customer loyalty through outstanding customer service;
-Work to the highest standards with a balanced delivery of both outstanding customer experience and shareholder value.

Required Skills

For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must be:

-A fluent German speaker;
-An excellent communicator with exceptional interpersonal skills;
-Highly assertive with an accomplished telephone manner;
-Confident taking initiative and making judgement calls;
-Able to use negotiation and relationship management skills to provide win-win outcomes;
-Highly self-motivated, results-oriented and positive;
-A team player;
-Well-presented and professional;
-Passionate about client and customer service.

You must be flexible to work in a shift-based role, on a 35 hour per week rota.

Blue Box Benefits - What's in it for you?

Our client's state of the art office in the heart of Brighton provides onsite facilities including a restaurant, Costa coffee bar and gym, designed to put your wellbeing first.

Working for our client, you will be part of a thriving and engaged culture where employee engagement and satisfaction ratings consistently place us as one of the best big companies to work for in the UK (Glassdoor Best Places to Work, 2017).