Customer Service Associate

Rotherham, South Yorkshire
£9.17 per hour
02 Aug 2017
18 Aug 2017
Manpower UK
Job Type
Customer Service Associate

If you're a motivated people person with a passion for providing an amazing customer service, and you're looking for an opportunity that matches your desire to develop and achieve your career goals, we'd like to hear from you.
As part of our dynamic contact centre where there's never a dull moment, you'll have an integral part to play in supporting customers who are in financial difficulty, helping them when they need it most by offering professional guidance around a range of options and support to meet their needs. In return, you'll enjoy an extensive training programme, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development and open up progression prospects.

What you'll do

As a vital member of our Collections and Recoveries Telephony team, you'll provide a broad spectrum of options and support to customers in financial straits, and bring to life our goal of returning them to financial health.
As well as answering incoming calls from customers and 3rd parties, you'll also be offering proactive help as you make outbound calls to our customers to discuss their financial needs. Accurately and with empathy you'll listen and gather information from customers, and carry out a needs analysis to understand their true financial position. You'll then be equipped to negotiate financial solutions that suit both the bank and the customer, matching processes and products to meet our customers' needs.

What you'll bring

If you've worked in a collections and recoveries environment before that would be great, but what's really essential to this role is your passion for delivering exceptional customer service and your positive attitude. As a highly self motivated person with excellent communication and negotiation skills, you'll be creative and flexible in the way you work with colleagues, and able to demonstrate genuine empathy with a customers situation and needs.

Work Patterns are:

Staff will work the same 2 late shifts per week (meaning you will work 11:30-20:00 on these 2 days). These will be back to back, and rotated over a 3 week period in the following manner:
Week 1: Monday & Tuesday
Week 2: Wednesday & Thursday
Week 3: Monday & Friday
On the days when staff are not working the late shift, they will be working 09:00-17:00 shifts.
Alternate Saturdays 09:00-14.00
Lieu day the following week at Bank discretion- always on a day 09:00-17.00 shift.
Plus a minimum of 2 Bank Holidays a year 09:00-15:00

Other Information

You'll also receive a generous holiday allocation of 25 days plus Bank holidays
At RBS, we want everyone to feel welcome. That's why we want you to know that we will work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support - we'll do whatever we can to help.

At RBS, we are focused on becoming the UK's number one bank for trust, customer service and advocacy by 2020. We are simplifying our business, concentrating on the areas where we can lead the market, and placing our customers at the heart of everything we do.

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