Customer Service Advisor Business to Business Billing

Nottingham, Nottinghamshire
£16428 - £19778 per annum
03 Aug 2017
31 Aug 2017
Manpower UK
Job Type
Millions of people get their gas and electricity from E.ON, at home and at work. We're one of the UK's top energy companies - and this is your chance to join us, as a Customer Service Advisor in Nottingham.

About the role:

You'll be joining our new and expanding Customer Service team responsible for receiving inbound calls from business customers who could have queries regarding their gas bills and consumption. You will be responsible for listening to the customer to understand their needs and then investigating to ensure a clear and concise outcome is provided, ideally with a one call resolution. The role will also be dealing with outbound calls to business customers to update them and ensure their query has been resolved to satisfaction.
The benefits:

You'll initially join us on a temporary basis, but there will be the opportunity to become a permanent E.ON employee at a later date. There's a range of great benefits on offer too:
*Initially the pay will be £16,428 pa pro-rata (£7.50 per hour) and after 12 weeks, your pay will automatically increase to £17,027 pa pro-rata (£8.85 per hour) , with the chance for it to later rise to £19,778pa pro-rata (£10.28 per hour) .
*You'll qualify for an annual bonus scheme.
*You'll start with 28 days annual leave year, but after 12 weeks this will increase to 34 days (including bank holidays)
*There's good transport links nearby, an onsite canteen serving hot and cold food, and a free drinks vending machine.

About you:

Ideally you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills, and will be comfortable handing large volumes of calls professionally.

Our contact centre is open from 8am until 6pm Monday to Friday,

Interested? Click 'apply' to start your application today.