E.ON - Customer Service Advisor First Line Complaints

£16756 - £19778 per annum
09 Aug 2017
04 Sep 2017
Manpower UK
Job Type
Customer Service Advisor First Line Complaints

Millions of people get their gas and electricity from E.ON, at home and at work. We're one of the UK's top energy companies - and this is your chance to join us, as a Customer Service Advisor in Leicester.

About the role:

You'll be joining our new and expanding Customer Service team responsible for receiving complaint handling calls from residential customers. Whatever the issue, you'll handle it with warmth and empathy, always focusing on the outcome, that means identifying a good solution, keeping the customer up to date with progress and resolving the complaint quickly, not forgetting the experience of offering customers the best deal for them. You will be working within a call centre environment dealing with residential customers, the ability to take and handle a large volume of calls is essential.
The benefits:

You'll initially join us on a temporary basis, but there will be the opportunity to become a permanent E.ON employee at a later date. There's a range of great benefits on offer too:
*Initially the pay will be £16,756 pa pro-rata (£8.24 per hour) and after 12 weeks, your pay will automatically increase to £17,027 pa pro-rata (£8.85 per hour) , with the chance for it to later rise to £19,778pa pro-rata (£10.28 per hour) .
*You'll qualify for an annual bonus scheme.
*You'll start with 28 days annual leave year, but after 12 weeks this will increase to 34 days (including bank holidays)
*There's good transport links nearby, an onsite canteen serving hot and cold food, and a free drinks vending machine.

About you:

Ideally you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills, and will be comfortable handing large volumes of calls professionally.

Our contact centre is open from 8am until 8pm Monday to Friday and between 8am until 6pm on a Saturday.

Interested? Click 'apply' to start your application today.