E.ON FDR Agent - Gloucester

£11.26 per hour + company van, fuel card
09 Aug 2017
06 Sep 2017
Manpower UK
Job Type
E.ON Field Debt Agent - Gloucester

We are currently recruiting for a Field Debt Agent to join our client E.ON Energy on a temporary basis, for an initial 6 month period, there is potential opportunity to progress and secure a permanent position within the business further into your assignment dependant on business requirements at the end of the initial period.

As a Field Debt Agent you will be responsible for visiting customers at their homes or premises (for business customers) and understanding their financial situation and ability to pay with the aim to recover any outstanding debt, discuss future payments and ways of reducing consumption. You will also be required to investigate and identify new tenants through face to face discussions, letting agents and neighbours observing data protection. If the role becomes permanent you will then progress into single phase electrical meter installation training.

The ideal candidate should have experience of working with customers as you will be seen as an ambassador for E.ON in the local community and the service you provide will be a positive lasting impression on the customer.

Location: Gloucester
Pay Rate: £21,664 per annum

Start date: You must be available for a 2 week training course based in Nottingham. Expenses will be covered.

Annual leave: 28 days per annum pro rata for the first 12 weeks increasing to 34 days per annum thereafter.

Hours: Full Time 37 hours fully flexible to work a 7.4 hour shift between 8am and 8pm and some Saturday's required to be worked.
Minimum Driving Requirements - As you will be provided with a company van which will be for work use only and a company fuel card, you must have a full UK Driving Licence with no more than 6 points - must be two separate 3 point offences

Main responsibilities;

* Understand customer circumstances and suggest an appropriate payment method
* Understand and explain to customer consumption and ways of reducing this and payment of future bills
* Carry out investigations when at site, obtaining customer or metering information as required.
* Complete multiple visits or visit alternative sites in order to make contact or achieve a positive outcome.
* Plan an efficient route to reduce carbon foot print
* Deliver excellent customer service in the field environment by investigating and resolving disputes.
* Pass on accurate meter readings and metering information.
* Record job information using the appropriate paper work or electronic equipment.
* Communicate with office agents via telephone were required to discuss next action.
* Report where there are signs of meter tampering, where there is a health and safety risk or customer vulnerability.
* Comply with all policies
* Ensure that any customer contact is carried out with integrity and in a manner that achieves the right balance between E.ON business objectives and leaving the customer with a positive, professional experience.
* To champion the E.ON brand both internally and externally

Key Skill Requirements

* Highly motivated to recover, resolve and prevent future debt with minimal supervision
* Excellent verbal communication and negotiation skills
* Professional manner and appearance
* Flexible approach to working hours including evenings and Saturdays
* Proven customer service background
* Remains calm when under pressure and in difficult circumstances
* Works well to objectives and responds positively to feedback on performance
* Adapts easily to change
* Full UK driving licence
* Basic PC skills desirable
* MOCOPA/CMA1/MET2 desirable

About E.ON

Millions of people get their gas and electricity from E.ON at home and at work. That makes us one of the UK's top energy companies. With the energy industry evolving faster than ever, E.ON is leading the change.
They're always looking to help and treat their customers fairly - whether it's making bills simpler to understand or developing new apps to help them better control their usage. And its E.ON's people who are making it happen. They're a team that works together to come up with bright ideas.
For more information on the vacancies Manpower have with E.ON or just for more information on E.ON please visit http://www.manpower.co.uk/minisites/e-on/ or call 01159583537

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