SC cleared Technical Remote Specialist

Undisclosed Company
Hampshire, Tadley
£20000 - £23000 per annum
11 Aug 2017
25 Aug 2017
Job Type
Manpower are currently recruiting for a Technical Remote Specialist to join their Client - an on-site delivery specialist for multi-vendor products and services. The successful candidate will provide 1st Line telephone and e-mail ICT support to approximately 8000 end users.

This remote role within a Service Desk team requires exceptional customer service skills; the post holder will be empathetic to their customers' needs and requirements and be able to understand and capture the details for investigation and subsequent resolution.

The successful candidate will be providing Helpdesk/Web support through remote tools, telephone assistance and email support; they will take ownership and management of all calls taken, including responsibility for the resolution and timely functional escalation within contracted SLAs. Accurate logging of calls taken and provision of 1st level technical support will be a key responsibility.

The candidate must have previous experience or knowledge of working within a Service Desk environment or have worked in a customer service / call centre environment they will have a good technical knowledge of Windows, MS Office and AD. Responsibilities will include logging calls and being the immediate point of escalation of support calls to the Service Desk. This role involves working a shift from 07:00 till 18:00 hours.

It will be essential for the candidate to be Security Cleared (SC) and be willing to undergo DV clearance. It will be desirable to own a working knowledge of Microsoft Windows 2000, XP, W7, Office 2003 / 2010 and have experience of Active Directory including Admin Functions.

Exchange Admin, TCP/IP knowledge and a Good knowledge of remote control technology / applications will be desirable as will knowledge or awareness of network infrastructures and terminology's

Interested? Think you can do it? Please apply for this role with a CV which will highlight your transferable skills and experience.

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