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Customer Service Advisor

Employer
Undisclosed Company
Location
Warrington, Cheshire
Salary
£18000 - £22000 per annum + BONUS
Closing date
17 Oct 2017
Manpower are working alongside a new to market Financial Services client that want to provide those with impaired credit profiles the green light to enable them to walk on to a dealer's forecourt with confidence, helping them get behind the wheel in no time.
Their company understand anyone could have problems getting credit via traditional banks. The primary focus is ethical and responsible lending and putting the customer's interest at the core of every decision made.
They ensure that customers are never judged solely on their credit history. Instead, decisions are based on a blend of science and human judgement to understand whether the repayment schedule will be manageable for the customer.

As part of their Customer services team you will take in and outbound calls, handle a range of queries as well as taking payments, dealing with complaints and providing support to customers with payment related questions. You will make outbound calls to recover missed / late payment along with discussing and arranging payment plans for customers who find themselves in financial difficulty.


What will you be responsible for?
- Providing the highest levels of accuracy and attention in order to deliver excellent customer service
- Ensure full knowledge and use of policies and procedures developed for compliance whilst Treating Customers Fairly.
Deal with customer queries, payment plans, payments and managing arrears and repossessions of Hire Purchase Agreements.
- Deal appropriately with service quality and customer complaints.
- Handle in and outbound calls from customers and 3rd party agents.
- Display the highest levels of verbal and written communication.
- Achieve agreed targets and objectives.
- Advise and influences client's customers on payment options for debt recovery.
- Handle all calls promptly and in the correct manner.
- Manage customer expectations and if required arrange appointments
- Takes responsibility for resolving complaints and disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
- Maintain a full understanding of the companies quality standards and their expected standards of service.

Other than a fantastic salary of up to £22k plus bonus you will also receive 23 days annual leave PA, bank holidays off, access to a childcare voucher scheme along with a Christmas Party and Summer Fun day.

If you are looking for a role with lots of variety rather than sticking to one process, with a forward thinking company and the potential for career progression then this is the role for you.

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