Customer Advisor (Part-Time)
Part-time Customer Advisor (Voice & Live Chat)
Stockport SK1 1DL
PT Shift pattern will be either;
Tuesday - Friday 16.30 - 20.30 and Saturday 10:30 - 20:30
Or Mon - Thursday 16:30 - 20:30 and Sunday 10:30 - 20:30
£15,600-£16,000 per annum base pro rata (£24,000 per annum total average reward pro rata including incentives, free Sky Q, phone & broadband and a multitude of Sky perks)
As a Sales Advisor in our Stockport Contact Centre, you'll connect our customers with a world of entertainment. You'll chat to customers via Live Chat Messenger as well as by phone from time to time and do everything you can to ensure they remain a valued Sky customer - whether they'd like to change their package or if they're thinking about leaving us entirely. All in all, we want to help you to provide premium entertainment products to the right customers, in the right way.
Who we're looking for…
You don't need to be an experienced sales professional, but you'll definitely need to bring great customer service skills, ambition, plus a real passion to sell. Most importantly, you'll show a real commitment to doing the very best for our customers.
We'll be there every step of the way
We want you to do well. Your first three weeks will be spent on our comprehensive induction training - showing you the ropes. From here you will graduate to our "Academy" where you can apply what you've learnt in practice with the support of a "buddy" whilst speaking to customers. You will enjoy on-going training plus opportunities to develop your management skills and even official accreditation by the Institute of Customer Service.
And the perks?
To help you have better conversations with our customers and understand our products inside out you'll receive free Sky Q, phone and broadband. On top of this you'll also receive 30 days annual leave (plus three bank holidays), a great uncapped bonus scheme, ongoing sales incentives throughout the year, private health and dental care, and a wide range of high street discounts too.
Getting here is easy with Stockport train station a few minutes' walk and just 5 minutes by train from Manchester. Not only that but you'll be spoiled for choice with our own subsidised canteen and plenty of restaurants, shops, gyms, etc, all within walking distance! Not to mention our chill-out areas on site with pool and ping pong table and shower facilities.
Sound like you? Click "Apply" and you could be part of our great team.
It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.
If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.