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German Speaking Credit Specialists (Brighton) 3477

Employer
American Express
Location
Brighton, East Sussex
Salary
£10.46 - £10.97 per hour + negotiable depending on experience
Closing date
31 Oct 2017

Job Details

German Speaking Credit Specialist 3477
Location - East Sussex, Brighton
Salary - £10.46 - £10.97 per hour (depending on experience) + pay for performance after qualifying period (8 weeks)


Our client a global service company, providing Card Members with exceptional access to products and experiences are recruiting for German speaking Credit Specialists for their state of the art office in the heart of Brighton

For more information, check out https://lnkd.in/dRS-aVM

Committed to becoming the world's most respected service brand working for our client you will be part of a thriving and engaged culture where employee engagement and satisfaction ratings consistently place them as one of the best big companies to work for in the UK (Glassdoor Best Places to Work, 2017)

Our Client provides Card Members with exceptional access to products and experiences that enrich lives and build business success. Our Credit department aims to strike the right balance between enabling spend and taking actions to recover balances, prevent fraud and limit exposure for them.

Every one of our Credit Specialists represent the Client's brand. They take work seriously because they are more than just a voice on the phone, they're problem solvers and relationship builders. The people you will work with, and the Card Members you will care for, value your passion and unique personality as much as the client does.

In the German/Austrian Past Due team, you will be responsible for managing first contact resolution with Card Members who are either overdue or have had a rejected direct debit payment. These Card Members require re-education on the impact of late or rejected payments. You will display exceptional negotiation skills for the collection of overdue payments to avoid potential losses to the company, resolving and preventing future occurrence.

Core Responsibilities

You will be part of a team that delivers world class results, both for Card Members and the business. In your role you will:

-Negotiate for the collection of overdue payments;
-Secure the repayment of due and overdue funds;
-Put in place repayment plans that balance the customer's ability to repay and ongoing account management;
-Uphold the clients brand image and customer loyalty through outstanding customer service;
-Work to the highest standards with a balanced delivery of both outstanding customer experience and shareholder value.


Required Skills

For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must be:

-A fluent German speaker;
-An excellent communicator with exceptional interpersonal skills;
-Highly assertive with an accomplished telephone manner;
-Confident taking initiative and making judgement calls;
-Able to use negotiation and relationship management skills to provide win-win outcomes;
-Highly self-motivated, results-oriented and positive;
-A team player;
-Well-presented and professional;
-Passionate about American Express and customer service.

You must be flexible to work in a shift-based role, on a 35 hour per week rota.

Blue Box Benefits - What's in it for you?

Our state of the art office in the heart of Brighton provides onsite facilities including a restaurant, coffee bar and gym, designed to put your wellbeing first.

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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