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Finnish Speaking Customer Care Professional

Employer
American Express
Location
East Sussex, Brighton
Salary
£11.00 per hour + Pay for Performance Bonus
Closing date
31 Oct 2017

Job Details

3559 Customer Care Professional FINNISH

Location: Brighton
Pay Rate: £11.00 per hour

Our client is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Global New Accounts is a diverse, multicultural and dynamic department servicing nine key European markets within the 1 John Street Brighton Hub. With a prime focus on delivering extraordinary customer service in all that we do, we are tasked with ensuring that the first experience customers have with is one that demonstrates the principles of Relationship Care, whilst instilling trust, loyalty and most importantly security. GNA offers a competitive Pay for Performance incentive programme for both temporary and permanent employees.

Core responsibilities:

*Providing an exception level of customer service through both Inbound and Outbound telephone activity with customers
*Optimising Relationship Care to ensure a connection with our customers - Shaping/driving conversations to ensure content is relevant and beneficial
*Processing of charge/credit card applications for new or existing customers through a number of internal systems (Global New Accounts decisioning platforms (GNA) and servicing portal(NASP), Globestar)
*Understanding all relevant Risk, Compliance and Fraud criteria and ensuring they are strictly adhered to
*Taking ownership of customer queries received via email and actioning correspondence received via fax/post
*Liaising with potential prospects Bank's or Employee's to perform additional verification as required (Market Specific)
*Continuously seeking out new processing opportunities that could drive automation and ultimately improve customer satisfaction (Process Excellence)


Qualifications:
*Excellent communication skills both verbally and written
*Proven experience of delivering 'above and beyond' customer service with an understanding of the core Relationship Care principles
*Ability to take control of difficult calls to ultimately provide FCR (First Contact Resolution)
*Effective and accurate decision-making skills
*High degree of accuracy and ability to multi task
*Fluent in Finnish & English

Benefits - What's in it for you?

Our state of the art office in the heart of Brighton provides onsite facilities including a restaurant, coffee bar and gym, designed to put your wellbeing first where you will be part of a thriving and engaged culture where employee engagement and satisfaction ratings consistently place us as one of the best big companies to work for in the UK (Glassdoor Best Places to Work, 2017).

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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