German Speaking Customer Care Professional (Brighton) 3439

German Speaking Customer Service Representative 3439
Location - East Sussex, Brighton
Salary - £10.46 - £10.97 per hour (negotiable depending on experience)

Our client is the world's premier service company, and the largest credit card issuer by purchase volume. From high employee satisfaction ratings to many workplace awards, they are consistently recognised as a great place to work by people around the world.

Their European Head Office is located in the centre of Brighton, a multicultural city full of personality and character. The pebbled beach, Brighton Laines and the Royal Pavilion, as well as many other attractions are all within your reach. Situated along the south coast, with easy transport links to Gatwick and London, Brighton is a city you're sure to love. For more information, check out http://www.visitbrighton.com/

If that grabs your attention, a fantastic opportunity has become available for a Customer Care Professional who can demonstrate accuracy and excellent customer service skills. The ideal candidate will be fluent in German with excellent written and spoken English skills.

Can you make the tough calls for our customers and our business?

Our Credit Specialists know that helping customers is the heart of our business. But sometimes the right thing to do isn't easy. It can mean declining requests to extend credit and collecting overdue funds. But they also understand that these could be the best decisions not only for our client, but the customer as well.

Do what's right for customers, our company and your career.

Like every customer, every situation is unique, but some of your responsibilities are clear. You will:

*Handle incoming and outgoing calls for credit related matters
*Make profitable spend decisions based on risk assessment and card member profiles
*Recommend cancellation or suspension of spending privileges where required
*Effectively negotiate and discuss alternate payment arrangements and repayment plans


Are you up for the challenge?


*Fluent German speaker
*Demonstrated experience in a credit related role
*Excellent interpersonal relationship building, presentation and communication skills
*Exceptional problem solving and decision making skills
*Demonstrated ability to work both independently and in a team environment
*Proficiency in MS Office - Excel, PowerPoint and Word


Working for our client you will be provided with a fantastic and diverse working environment, in a state of the art building in the centre of Brighton.
Other benefits include;

- Continued training and development
- A subsidised roof top canteen
- Free tea/coffee
- Subsidised on site costa coffee
- On site gym.
- Flexible hours
- Employee discounts at a number of local retailers.