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German Speaking Account Protection Specialist 3623

Employer
American Express
Location
East Sussex, Brighton
Salary
£10.46 per hour
Closing date
31 Oct 2017

Job Details

Account Protection Specialist GERMAN 3623

Location: Brighton
Pay Rate: £10.46 per hour

Our Client is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We're committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

Responsibilities the core function of an aps is to deliver superior customer experience by focusing in customer care principle, making it easy to do business with, recognizing our customers and solving the customer's' problems. It is equally important to drive profitable spend by making sound and fact based decision taking into consideration both credit and fraud risk assessments.

1) Handle incoming authorizations requests - resolved within the assigned empowerment limit guided by existing international authorizations policies and procedures.

2) Refer complex cases or charges above empowerment limit in accordance to the outlined concurrence and escalation matrix.

3) Ability to detect and minimize credit and fraud risk whilst enabling spend at the same time.

4) Work on the dialer on an inbound and outbound basis to perform charge verifications, taking the appropriate action if fraud is confirmed or negated.

5) Uphold the highest level of integrity by adhering to compliance including, but not restricted; to law and regulations, privacy and data protection principles, anti-corruption, anti-money laundering, code of conduct and sanction rules.

6) Handle customers (service establishments and card members) basic enquiries after business office hours, weekends & public holidays, unless an exception is granted on market basis.

7) Update support messages and account status into the credit authorisation system for fraud and credit reasons.

8) Handle after hours credit, fraud, customer service, centurion and corporate customer inquiries after business office hours, weekends & public holidays.

9) Support emergency replacement by liaising with foreign centres and ensure timely delivery to card members.

10) Liaise with overseas servicing centres on authorisations requests and customer enquiries, both internal and external.

11) Handle calls with highest quality standards and ensure we deliver our brand promise.

12) Handle internal customer enquiries on authorizations related queries.

13) Support other risk management functions as and when required.

14) Participate in scheduled off phone work related activities, including trainings, town halls, employee engagement and team building activities.

An offer of employment with Manpower is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Required skills:

1) Able to work under pressure

2) A team player with excellent communication and analytical skills

3) High level of integrity

4) Must be willing to work on shifts. (24x7)

5) Highly service orientated and possesses good spoken and written skills in English

6) Excellent language skills German

7) Understand risk management - preferably with risk operations background

We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world's a big place, filled with big ideas and amazing people. We want the best people to work for our client. We're interested in where you came from, but we're even more excited about where you will go with our client.

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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