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Customer Advisor - Aztec West - 24/7 Contact Centre

Employer
Undisclosed Company
Location
Bristol
Salary
£18000 - £19000 per annum
Closing date
18 Oct 2017
CALL CENTRE
AZTEC WEST, BRISTOL
£18,000 - £19,000


Are you currently working in a contact centre and want a better work life balance? Ever thought you could work from home AND still be a contact centre expert?
We're looking for motivated and self-managing contact centre specialists to work on a range of contracts that operate globally.

We are a FTSE 100 company with a £multi-billion profit margin each year and we are expanding our team to include the best contact centre staff that Bristol can offer. We provide full facilities and help desk management solutions to a diverse group of military and civilian clients around the world. We're not a standard contact centre, you won't just be taking calls, and although this is the main part of your role you will also be working on responding to emails and web requests.

We operate a 24 hour contact centre where our night shifts have the option to be covered at home using the latest in contact centre technology. If working a night shift you would be kitted out with a secure laptop and all that would be needed is a Wi-Fi connection. We have a flexible approach to work and our mission is to have a percentage of our team working from home (good for us and good for you).

We have an Operational salary design scheme that focuses on getting you to the next level of your development plan and salary expectation.

As you would expect, we have a range of flexible benefits within our contracts where you can buy holiday and purchase a wide range of products at a discounted rate (anything from cinema tickets to dental care). A total of 25 days holiday are given to you as standard, with bank holidays added to this too. We believe in your development and realise it's not just about money but career progression. Get your foot in the door here and we can work with you to uplift your chances of that dream job you're working towards.

You will be expected to be proactive, helpful and professional whilst representing our company and brand. We are an inbound contact centre, although you'll be expected to make the odd outbound call the main bulk of work comes in to you not the other way round.

As contact centre experts - you know the drill. You need to hit your key performance targets, be in work on time, rotate through your shift pattern and adapt to the change in demands that happen in a multi contract office environment. Our office is based in Aztec West, in a state of the art building which offers free staff parking for both your car and bike, with a fully modernised restaurant area and shower facilities.

We have a range of contracts from permanent roles to 6 month fixed term positions.
If you think you fit the bill, then we'd love to hear from you, we would like you to have a good working knowledge of Microsoft packages (don't worry we're not looking for computer experts but you will need to know how to navigate Outlook and Excel), have great attention to detail and be able to support us in delivering an industry leading customer service experience. It's important that you know how to prioritise your workload as we deal with multiple contracts with different demands.

If you'd like to join a team that values a work life balance and have the opportunity to progress your career in a unique contact centre role click apply now.

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