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Sales Team Leader

Employer
Sky
Location
Stockport, Greater Manchester
Salary
£16500 - £24000 per annum + excellent benefits package
Closing date
2 Nov 2017

Job Details

Sales Team Leader - Contact Centre

Stockport, SK1 1DL

£22,000 - £24,000 pro rata + market leading benefits package

37.5 hours per week: Flexible across Monday - Sunday, 5 out of 7 days between the hours of 08:00am and 20:00pm

Your key responsibilities

As a member of the Stockport Contact Centre team, you'll help engage, motivate and inspire your sales team to always give their very best. You'll also be there to provide guidance to those who need support and to celebrate everyone's success. Under your exceptional leadership, your team will have what it takes to understand our customers' needs and be able to match those needs to our fantastic services. They will be able to hold conversations that add value through service - and, most importantly, exceed customer expectations.

Enabling every Advisor in your team to have the right blend of skills through coaching and continuous development will be something that you are passionate about and will have previous experience of. It's important to us that you have previous leadership experience.

Above all though, you'll get a real sense of pride from watching your team flourish in a driven environment and demonstrating Sky's behaviours everyday on every call. And, just as importantly, you'll pride yourself on delivering what you've promised - enjoying the sense of ownership you'll have from taking responsibility for delivering your own KPIs.

Sky is Europe's leading entertainment company and serves 21 million customers across five countries. Together, our people deliver the best and broadest range of content, market-leading customer service and innovative technology. We work hard to give our customers a better experience and we're not stopping there.

As our business grows, we work to maintain the brilliant levels of service our customers expect. Whether it's through Advisors at our contact centres, Retail Advisors, or Engineers out on the road, we never forget how important it is to deliver for our customers. That's why our people are critical to our success and we do everything we can to help them be at their best, working together as one team. Join us as a Customer Experience Leader and you'll become part of an exciting team that's working to offer the best service in the country.

As a valued employee of Sky, you'll benefit from a free SkyQ premium package, an excellent pension scheme, private health care and a share save scheme. There's a range of other benefits to help you make valuable tax and national insurance savings too.

Apply now

If you're ready to work in a dynamic environment alongside talented people who take pride in delivering great results, please click 'apply'.

It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

Believe in Better

Company

Sky banner - Mission CompletedFrom thrilling sporting spectacles to T-Rex sized blockbuster films − we connect people to cutting-edge technology services. 

With over 22 million customers across five countries, we’re Europe’s leading entertainment and communications business. We’ve come a long way since starting out as a satellite broadcaster in 1989 and we’re not stopping there. 

Whether you’re helping a customer who has a question about their account, telling them all about our latest innovations, or installing a new Sky Q box in their home – you’ll bring people together with great entertainment. You’ll always deliver a service that leaves a smile, and you’ll make sure everyone you speak to feels like our number one priority. 

With extensive training and development opportunities, you’ll be an expert on all things Sky in no time at all. We’ll also give you a free Sky Q package, an excellent pension scheme, private health care and a share save scheme, plus a range of other benefits, too.

Take a look at our current job opportunities across the UK. We’d love to hear from you

Company info
Location
New Horizons Court
Osterley
Middlesex
TW8 9EX
GB

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