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Account Manager role. Social Media team. German. Dublin based.

Employer
Manpower Ireland
Location
Dublin City Centre, Dublin
Salary
Negotiable
Closing date
5 Nov 2017
With this position you will be part of a global management consulting, technology services, and outsourcing company. It has over 200,000 employees and operates from over 200 locations in 52 countries.

The company is one the largest consulting firms in the world (if not the largest) and is one of the largest computer services and software companies on the Fortune Global 500 list.

You will be supporting the biggest online social media and social networking services.

Position: Account Management Agent

Responsibilities:

*Uplift revenue by providing consultative advice to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels - chat, email and phone
*Manage a portfolio of SMB clients with responsibility for growing revenue
*Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain
*Demonstrate the value of our SMB advertising solutions
*Provide pre and post-sales support for all self-service products
*Responsible for helping SMB clients drive results via their marketing campaigns through consultation, education, and support
*Provide product and tool support to improve clients' experience and drive higher product adoption and spend
*Providing vital product insights and feedback from our customers to engineering
*Champion and produce success stories for customers who have had success in growing their business by using our products have used our products to grow their business

Success in this position requires exceptional consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.


Profile Attributes:

*Flexible and quick learner, able to adapt to continuously evolving to help clients grow their business on the advertising platform
*Focus on delighting clients by driving the right product adoption for the right client
*Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
*Sales aptitude; exhibiting ability to empathize with customer and meet targets
*Ooze consultative selling and customer empathy all the time
*Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
*Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly
*Self-driven with attention to detail and follow-through
*Ability to multi-task and work under pressure
*Excellent communication skills: verbal, written, listening skills


General Skills:

*Familiarity with online advertising products and social media
*Fluency in English and German
*Must have exceptional grammar and typing accuracy skills


Competitive Salary + Commission + Complete benefits package + Relocation assistance


For further information, send you most up to date CV to Gisele.Graciutti@manpower.ie
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