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1st Line Support Advisor

Employer
Undisclosed Company
Location
Nottingham, Nottinghamshire
Salary
£16500 per annum
Closing date
23 Oct 2017
£16,500 a year our client is looking to expand the 1st line support team for our brand, based in our central Nottingham office. Salary is £16,500 plus £3k OTE based on our generous uncapped commission scheme, not to mention further excellent incentive opportunities such as iPads, TVs and PS4s. This is an excellent opportunity to grow your career and work within an industry-leading tech company.

Our client is looking to expand the 1st line support team based in our central Nottingham office -

Are you looking for a role to kick start your career in IT?

Do you have a burning desire to use the knowledge you've been developing through years of building PCs, fixing phones, designing and developing web pages or being the go-to person for tech questions from your friends?

Or are you simply working in customer service and looking for a new direction with a fast paced dynamic organisation?

You don't need to have experience of technical support (it would be good if you did!), but you will need an unwavering commitment to delivering first class service to our customers and a keen interest in technology and in developing your technical skills.

Responsibilities:

Provide outstanding customer service, communicating with customers via telephone, live chat and ticket-based contact channels

Understand customer needs and ensure they have the best products and services available, to aid them in the growth of their business

Manage customer expectations with regard to addressing and resolving issues within agreed time frames

Manage and maintain internal procedures, such as when escalating more complex queries

Key requirements:

Customer service experience (preferably in a contact centre)

Exceptional communication skills

First class attention to detail

IT literate. Basic understanding of DNS/web hosting/emails is advantageous

Customer-focused

Able to upsell

A quick learner

Some knowledge of the web (either as a hobby or from school/Uni/college/work)

A keen interest in a career in IT

Honest and hardworking

What's in it for you?

City centre location

25 days holiday + bank holidays (33 days total per annum)

Bupa private medical insurance

Casual dress code

Private pension with employer matched contributions

Cycle-to-work scheme

On-site subsidised canteen

Free snacks, cereal and soft drinks

A games room (table tennis, anyone?), with plenty of opportunities to have fun!

A dedicated, continuous training program

Great opportunity for advancement within the company across a variety of roles

Please note: all roles are shift-based and, dependant on your experience, may include some weekends and bank holidays.

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