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UK - Program Manager II

Employer
Undisclosed Company
Location
Middlesex, Feltham
Salary
£44.00 per hour
Closing date
23 Oct 2017
One of my client's in Feltham are looking to have a UK - Program Manager working with them from November to July 2018. You will be reporting to the EMEAR Service Entitlement & Compliance Senior Manager.

Key Responsibilities:

* Own and lead key relationships with Sales Leaders, Operations Leaders and Legal teams to align our strategy within their business
* Develop and Execute a programmatic approach to compliance reviews reducing noncompliance and improving service coverage
* Lead Compliance Services Reviews with Partners and construct remediation plans that drive sustainable behavioural improvements
* Conduct interviews with subjects of the reviews
* Coordinate the collection and preservation of evidences part of the review in line with industry and company standards
* Prepare thorough reports and summaries outlining the Service review investigation
* Enforce Entitlement Policy to maintain high levels of compliance and minimise over delivery
* Partner with service sales to translate operational measures into sales opportunities
* Undertake diagnostic deep dives to identify trends and remediate new emerging risks, issues or control deficiencies
* Provide recommendations for the amendment to policies and procedures and changes to systems in order to prevent or minimise losses
* Represent EMEAR Compliance issues and requirements into Regional and global Service Entitlement Plans
* Be a Service Compliance Advisor within EMEAR

Experience and Qualifications Required

* ACFE or equivalent Fraud Examiners Certification
* BA/BS or advanced degree
* 5+ years' experience in fraud investigations, particularly in the field of services or IT products or insurance, with proven track record
* Compliance or legal experience within a Service Operations, Channels or Service Sales environment
* Proven experience handling controversial situations and sensitive negotiations
* Strong organisational skills with strong analytic skills, logical thinking, problem solving and decision making skills
* Able to work under general supervision, following established procedures and exercising some discretion and latitude in determining techniques and methods necessary to conduct complex services review investigations
* Proven leadership skills- Able to influence and persuade internal and external senior management
* Exceptional negotiation skills and superior written and verbal communication skills
* Must have experience leading complex, cross-functional programs in global multi-matrix environment
* Commercial acumen and Executive Presence
* Strong Collaboration and partnering skills

Please apply with your CV immediately to be considered for the position.

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