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IT Helpdesk Analyst (Level 1)

Employer
Undisclosed Company
Location
Greater Manchester, Manchester
Salary
benefits
Closing date
24 Oct 2017
Our Client is looking for candidates with a Technical Support background and an interest in I.T to work within their Customer Service Centre in Manchester.

Successful candidates will be required to act as first point of contact to resolve/assist with technical queries. You will also be required to track & monitor call activity and manage call queues. Escalate issues where necessary to the team Leader, ensuring the group maintains professionalism at all times and if necessary, carry out remedial action in complaint situations Problem determination and recording of accurate details on all incoming incidents is essential. Ensure that policies are adhered to at all times (e.g. virus control, non-authorised software etc.). You may be required to undertake various tasks as required by senior members of staff to set up procedures and processes to improve support methodology.

The ideal candidates will have good interpersonal skills, with the ability to communicate effectively. Excellent time management skills, with the ability to work under pressure and prioritise with limited guidance from line management. Good analytical skills with a structured and methodical approach. Good knowledge of SLAs and escalation procedures. Previous IT Helpdesk experience and ITIL framework knowledge would be preferred.

You will be rewarded with excellent benefits including competitive salary, excellent holiday allowance plus benefits.

Interested? Apply now!

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