Social Media SMB Customer Experience Agent (Fluent Dutch)
- Employer
- Manpower Ireland
- Location
- Dublin
- Salary
- EUR24000 - EUR25000 per annum
- Closing date
- 7 Nov 2017
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The biggest website searcher in the world is looking for a Customer service individual focused on small and medium business sizes. The requirement to be part of this amazing company are;
Responsibilities:
* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
* Familiarity with online advertising products and social media
* Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
* Ability to identify trends and solve problems facing multiple SMB clients
* Provide vital product insights and feedback on client products
Requirement:
* Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
* Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
* Focus on SMB customer satisfaction by driving the right product adoption for the right customer
* Excellent communication skills: verbal, written, listening skills
* Fluency in English AND full fluency in German or Dutch.
Qualifications
* BA or BS in Marketing, Economics, Computer Science, or other related field
* 6 months to 3 years' prior work experience in marketing or technology
If you are ready to shine please send your CV to Arianne.solorzano@manpower.ie
Responsibilities:
* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
* Familiarity with online advertising products and social media
* Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
* Ability to identify trends and solve problems facing multiple SMB clients
* Provide vital product insights and feedback on client products
Requirement:
* Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
* Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
* Focus on SMB customer satisfaction by driving the right product adoption for the right customer
* Excellent communication skills: verbal, written, listening skills
* Fluency in English AND full fluency in German or Dutch.
Qualifications
* BA or BS in Marketing, Economics, Computer Science, or other related field
* 6 months to 3 years' prior work experience in marketing or technology
If you are ready to shine please send your CV to Arianne.solorzano@manpower.ie
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