Customer Care Advisor- Lurgan, Permanent

Customer Care Advisor- Lurgan, Permanent


Manpower is recruiting on behalf of Eishtec based in Lurgan. Eishtec have gained a reputation for being one of the UK and Ireland's most innovative BPO providers and were the No. 1 exporter of customer service and goods in Ireland in 2015.

As an outsourced contact centre, Eishtec provide tailored solutions to businesses who, like them believe in the importance of their customers.

As a Customer Care Advisor, you will be working on behalf of the UK's largest and one of the most innovative mobile phone networks, supporting smart phone customers across the UK.

Eishtec engage with and nurture their employees, recognise talent and promote internally (90% of current Team Leaders, as well of many other roles have been promoted internally).

We are recruiting for a number of full-time, permanent positions.


Why work for Eishtec?
Challenging and incentivised work in a friendly environment with a financially-strong company.

Flexible working conditions and a deep company-wide commitment to training and development for everyone.

Excellent career progression opportunities

Regular social activities, fun days & nights out.


Job description:
Receive inbound calls and queries from customers & provide then with speedy and efficient solutions.
Handle customer enquiries across a broad range of topics.
Deliver outstanding performance in the contact centre by consistently striving to exceed agreed targets
Provide excellent customer service throughout the process
Handle customer queries and respond in a timely and efficient manner
Liaise with Team Leader and escalate queries when necessary
Record and log calls/customer details

About you:
Successful candidates will have excellent customer service skills and enjoy having positive conversations with customers. All candidates will receive classroom based and on the job training in your first few weeks in the role. You'll also have:

Excellent telephone manner and ability to listen actively
Driven, motivated and determined to achieve targets
Team player and ability to learn quickly
IT Literate
Knowledge or interest in smart phones preferred

Job Type
Full-time
Permanent
£7.20 p/h
30 or 40 hr contract (optional) between 8am-9pm (Monday- Friday), 8am-8pm (Saturday and Sunday)
Excellent career progression opportunities

If you are looking for employment with a company that focus on you, allow you to learn and grow and who have a great working environment, APPLY NOW!!