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NETWORK ENGINEER

Employer
Undisclosed Company
Location
West Sussex, Gatwick
Salary
£40000 - £50000 per annum
Closing date
9 Nov 2017
NETWORK ENGINEER

A Network Engineer is sought by a high profile Blue Chip Global technology company to work at Gatwick as part of a team providing Network Infrastructure support across a large client location. This is a great opportunity to join an established successful team working in a demanding environment. There are 2 roles covering different shift patterns.

JOB DESCRIPTION:
The main duties include (but not limited to):
* Network installations and support.
* Troubleshooting issues on all networking infrastructure.
* Being a primary point of contact for user issues and queries.
* Configuring and deploying network equipment.
* Adhering to strict policies and processes around security and data protection.
* Maintaining and managing the content and accuracy of the customer's asset database.
* Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
* Creating and maintaining comprehensive and meaningful updates in the customer's ticket handling system.
* Ensuring the escalation process is followed and any issues are communicated appropriately to customer management teams.

SKILLS & QUALIFICATION:
* Ideally the individual will be familiar with Network preferably ASE or MASE
Or Cisco equivalent preferably CCNP or CCNA or above
* Proven networking background
* Exceptional customer service skills including the ability to simplify technical detail
* Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines
* Confident, collaborative working style and able to interface with people of all levels.
* Proactive approach to work activities & support of colleagues.
* Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
* Must have a strong understanding of all major aspects of systems and network equipment Hardware and Firmware/ Software & knowledge of multiple platforms.
* Knowledge of Cisco, Aruba Wireless, Palo Alto Network Device (firewall), Bluecoat Packetshapers, Inflobox , Fortinet Firewalls.
Desirable to have
* Familiarity of Network Management: IMC and Solarwinds
* IP Telephony
* ITIL Service Management Foundation
* Experience of IT incident management
* Fluke & other cable test equipment
* Though not required Security clearance would be helpful

REWARDS
On offer is a an excellent salary paying £40,000 to £50,000 + excellent benefits (Dependent on experience) as expected from a high end global technology firm.

To apply please send your CV and do not hesitate to contact myself on 0 7 5 1 5 3 2 4 6 9 5. All applicants must have proof of right to live and work in UK. All applications are dealt in strict confidence.

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