Credit Specialist - Spend Enablement

Credit Specialist: Spend Enablement

Location: Brighton
Working Hours: Monday - Friday 9am - 5pm (Saturdays 9am - 5pm)
Contract Type: Ongoing temporary position
Rate: £9.89 per hour

Every one of our Credit Specialists represent the American Express brand. They take work seriously because they are more than just a voice on the phone, they're problem solvers and relationship builders. The people you will work with, and the Card Members you will care for, value your passion and unique personality as much as we do.

In the Spend Enablement team, you will be responsible for managing first contact resolution with Card Members whose accounts have been set up for a specialised spend review. You will make sound decisions on lending, taking into consideration the Card Member's payment history and other mediating factors. You will think on your feet and make judgement calls regarding each account.

Core Responsibilities

You will be part of a team that delivers world class results, both for Card Members and the business. In your role you will:

-Review card holder spending needs and make lending decisions;
-Negotiate for the collection of payments from high risk cardholders;
-Uphold the American Express brand image and customer loyalty through outstanding customer service;
-Work to the highest standards with a balanced delivery of both customer experience and shareholder value.

Required Skills

For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must be:

-An excellent communicator with exceptional interpersonal skills;
-Highly assertive with an accomplished telephone manner;
-Confident taking initiative and making judgement calls;
-Able to use negotiation and relationship management skills to provide win-win outcomes;
-Highly self-motivated, results-oriented and positive;
-A team player;
-Well-presented and professional;
-Passionate about American Express and customer service.

You must be flexible to work in a shift-based role, on a 35 hour per week rota.

Blue Box Benefits - What's in it for you?

Our state of the art office in the heart of Brighton provides onsite facilities including a restaurant, coffee bar and gym, designed to put your wellbeing first.

At American Express, you will be part of a thriving and engaged culture where employee engagement and satisfaction ratings consistently place us as one of the best big companies to work for in the UK (Glassdoor Best Places to Work, 2017).