Customer Service (Financial)

Manpower are working alongside a UK Leader in the provision of a range of legal and personal insolvency services for customers nationwide. Their Group incorporates a number of well known brands

As one of the UK's leading debt solution providers, they currently help over 50,000 customers manage their debts through solutions such as Individual Voluntary Arrangements (IVAs), Debt Management Plans (DMPs), Bankruptcy and alternative debt solutions.

It's their vision to bring sustainable financial wellbeing within the reach of their customers and to achieve this by always doing the right thing for stakeholders, acting in a transparent and responsible way. They are committed to making this possible by creating a culture that values and supports their people so they can deliver exceptional service, support and advice to customers.

Following completion of a Comprehensive Training Programme you will be Responsible for the drafting of IVA proposals and statements of affairs, liaising with clients and creditors and other parties where necessary in order to obtain all the information required.

You will be responsible for:

Liaising with clients & Creditors
Gather a variety of information from the client and their creditors via the telephone and by written correspondence, in order to produce an IVA proposal
Liaising with other professionals
Obtain missing information/documentation
Completion of Drafter Workbook on each file
Collate information and prepare concise and accurate draft legal documentation, which details the clients financial situation, explains the reasons for the circumstances and offers a considered solution to their debt problem
Complete money laundering checks
Be aware of current Insolvency legislation
Attend training workshops and courses as required
Regular liaison and correspondence with the client and their creditors prior to the creditors' meeting (including making necessary amendments to the draft documentation)
Monitoring return of signed documentation from client and creditors' meetings
Prompt transfer of 'dead' files to Debt Management Sales
Awareness of alternative debt solutions
Ongoing liaison with the Insolvency Practitioner regarding case reviews
Maintenance of case records and relevant systems (DIVA/Case Trackers)
Maintenance of file in accordance with case filing index
Ad hoc duties and projects as required
Completion of amendments as directed by the Insolvency Practitioner/Reviewer
Comply with the Data Protection Act at all times ensuring our clients data remains safe

Your Key Skills:

Computer literate with a thorough knowledge of Microsoft Office (Word/Excel/Outlook)
Excellent telephone handling skills
Excellent letter writing skills
Excellent organisational and administration skills
Strong time management skills
Used to working to targets in a pressured environment
Ability to work well as an individual and as a member of a team
Knowledge of the debt management industry preferred
Knowledge of current Insolvency legislation preferred
An excellent timekeeper with a flexible approach to meeting the needs of our customers

In return you will receive a competitive starting salary of £19,500 increasing to £23,500 following the completion of training along with a host of additional benefits:
*Holiday Buy Scheme
*Life Insurance (Death in Service)
*Private Medical Insurance
*Free Hot & Cold Drinks
*Cashback Scheme
*Child Care Vouchers
*Eye Care Vouchers
*Subsidised Gym Membership
*Enhanced maternity & Paternity pay
*Plus many more

In addition there is a £5000 bonus that they can earn on top of this! My client is also offering a guaranteed bonus of £600 each month for the first 6 months whilst you complete your training and get up to speed. You can't say much fairer than that!

This is a fantastic opportunity for those already working within Financial Services looking to expand their skills and earning potential.

Apply now for immediate consideration!