111 Call Handler - Yorkshire Ambulance Service

Undisclosed Company
West Yorkshire, Wakefield
£8.34 - £10.35 per hour
12 Oct 2017
26 Oct 2017
Manpower UK
Job Type
Manpower has a number of exciting part time opportunities within the Yorkshire Ambulance Service as a 111 Call Handler starting on the 13th November. To be based in either Wakefield or Rotherham, the 111 Call Handler is a vital role as the first point of contact for patients, their relatives, healthcare professionals and other callers.

Starting at £8.34 per hour during training, you will receive an out of hours' enhancement on your pay after 4 weeks of 25% and a guaranteed pay rise to £10.85 per hour (including out of hours' enhancement) after 12 weeks. You also receive free parking and 35 days holiday (including statutory holidays).

This Yorkshire Ambulance Service is well-established and serves over 5 million people across Yorkshire. The 111 Call centre is open 24/7, 365 days a year with part-time shift patterns available for 20, 24 and 30 hours a week on an anytime shift rota including evening, weekend and day shifts.

This fantastic role would be suitable for anyone looking to start or continue a career within the NHS and in particular those who are interested in helping others. The Yorkshire Ambulance Service is looking for hard-working and reliable individuals to join their team. Using NHS Pathways assessment software you will assess the patient's condition, provide basic advice and health information ensuring they are directed to the most appropriate healthcare professional or service.

As a 111 Call Handler you will start with 4 weeks' of intensive full time training starting on the 13th November which must be passed to enable you to "go live" on the telephones in week 5.

In this call centre environment ALL calls are critical and the role can be quite pressurised. Calls to the 111 service come through from the general public and you must be able to deal with all calls and all callers in a calm, professional and courteous manner demonstrating empathy for the caller and ensuring that all callers feel comfortable and confident that their situation is being dealt with competently, effectively and in a timely manner.

To be successful as a 111 Call Handler you have the passion to help others and commitment to building a career within the NHS. In addition, you will have good judgement and be able to make informed decisions as you need to discover the severity of calls and provide appropriate support over the phone to the customer.

Being a 111 Call Handler, you will benefit from continuous personal development and an excellent career path within the NHS. Having some previous experience as a Customer Service Advisor would be an advantage, but as full training is provided you only need a good telephone manner and a willingness to learn.

If you would like to be part of an essential NHS service which saves lives every day we'd love to hear from you. Please apply here today or contact Sophia on 0113 243 8871 for more information.

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