Customer Service Advisor

Undisclosed Company
Warrington, Cheshire
£9000 - £11000 per annum + 10% bonus
12 Oct 2017
02 Nov 2017
Manpower UK
Job Type
Manpower are working alongside a new to market Financial Services client that want to provide those with impaired credit profiles the green light to enable them to walk on to a dealer's forecourt with confidence, helping them get behind the wheel in no time.

Their company understand anyone could have problems getting credit via traditional banks. The primary focus is ethical and responsible lending and putting the customer's interest at the core of every decision made.

They ensure that customers are never judged solely on their credit history. Instead, decisions are based on a blend of science and human judgement to understand whether the repayment schedule will be manageable for the customer.

As part of their Customer services team you will take in and outbound calls, handle a range of queries as well as taking payments, dealing with complaints and providing support to customers with payment related questions. You will make outbound calls to recover missed / late payment along with discussing and arranging payment plans for customers who find themselves in financial difficulty.

What will you be responsible for?

* Providing the highest levels of accuracy and attention in order to deliver
excellent customer service
* Ensure full knowledge and use of policies and procedures developed
compliance whilst Treating Customers Fairly.
* Deal with customer queries, payment plans, payments and managing arrears
and repossessions of Hire Purchase Agreements.
* Deal appropriately with service quality and customer complaints.
* Handle in and outbound calls from customers and 3rd party agents.
* Display the highest levels of verbal and written communication.
* Achieve agreed targets and objectives.
* Advise and influences client's customers on payment options for debt recovery.
* Handle all calls promptly and in the correct manner.
* Manage customer expectations and if required arrange appointments
* Takes responsibility for resolving complaints and disputes, ensuring that
caller concerns are actioned correctly and all parties are notified.
Maintain a full understanding of the companies quality standards and their
expected standards of service.

Key Accountabilities:
*Communicates in an a appropriate way with colleagues and customers
demonstrating a full understanding of the recipient's needs.
*Makes suggestions for ways to improve own and business performance
*Accepts and uses constructive feedback to improve performance
*Contributes to meetings and discussions i.e 1-2-1's, team meetings and
employee forums.
*Ensures agreed objectives and targets are achieved in a way that is
consistent with Go Car Credit Limited culture, values and behaviours.
*Looks to develop own skills and knowledge of the business and understands
how departments across the business work and link as part of the business
model in order to support customers and colleagues.
*Makes quality decisions within the framework of the role and has the
customer at the forefront of the decision making process.
*Takes into account the impact on others when making decisions
*Willingly shares knowledge with less experienced people
*Is always courteous and polite to others
*Proactively works to resolve customer and colleague issues and problems
with area of responsibility
*Ensures work is completed to standards agreed and always looks for ways to
*Works collaboratively with colleagues and customers
*Ensures understanding of business goals and prioritises actions to achieve
*Looks to improve performance when thinks go off track
*Has a business focus and accepts that others needs may take priority over
own (or teams)
*Works positively as a team player when things go wrong - looking to improve
rather than blame
*Ensures all Actions meet company policies, procedures and external

In return for your skills and experience you will receive an unrivalled salary of up to £22k DOE along with bonus worth up to 10% of your salary paid quarterly. Free onsite parking, excellent holiday entitlement and a fun and vibrant working environment.

Full time shifts are week 1 8am - 4pm and week 2 12pm - 8pm. There is also requirement to work 2 in 4 Saturdays however NO SUNDAY WORKING.
Part Time hours will also be considered 8am - 2pm and 2pm - 8pm.

Apply NOW for immediate consideration

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