CUSTOMER SERVICE AGENT

CUSTOMER SERVICE AGENT

An opportunity has arisen for new and exciting Temporary Customer Service Advisor in Annesley (temp to perm). A Customer Service Agent is sought to join an expanding team for a well known Energy provider in the Community Energy department. This is a great place to work; the culture is very open, people are genuinely helpful pulling together to help you succeed. There is free parking, good transport links, an on-site canteen serving hot and cold food and free drinks vending machines.
In this role you'll also benefit from annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays). You'll also receive a very competitive hourly rate starting at £8.85 per hour.

DUTIES:
You will be responsible for handling a high volume of inbound and outbound calls of customers where you will be taking payments, discussing account details, customers' consumption and also having debt resolution conversations. A 2 week induction will take place upon starting to give you the best possible chance to do well in this role.

Hours of work are:
37 hours per week - Monday - Saturday 8-4, 10-6 and 12-8. Due to location of role with a business park off the motorway, candidates with transport will be more suited to enable them to arrive and depart work in a timely fashion.

EXPERIENCE & SKILLS:
* Contact Centre experience, working in a fast paced target driven environment
* Numeracy skills
* Competent computer user - Microsoft Outlook and Excel (Excel to a basic level of data entry and manipulation)
* Strong attention to detail and organisation
* Motivated, able to work demonstrating initiative with minimal supervision
* Excellent communication skills particularly using telephones


REWARDS:
ON OFFER IS AN EXCELLENT RATE OF PAY STARTING AT £8.85 per hour.

PLEASE NOTE SUCCESSFUL APPLICANTS WILL BE REQUIRED TO UNDERGO A BASIC CRIMINAL RECORD DISCLOSURE AS WELL AS FINANCIAL HISTORY CHECK. TO APPLY PLEASE SEND YOUR CV OR CALL 07515 324695 FOR FURTHER INFORMATION. ALL APPLICATIONS ARE DEALT IN STRICT CONFIDENCE.